Refuel Your Gig – Get Reimbursed
When you Gig, you want to just Get In and Go! So we want to make refueling as quick as possible. Skip calling in by paying out of pocket for fuel and filling out the form below to get reimbursed.
We always do our best to keep the Gigs charged and ready for adventure, but if you need a boost, you can:
- Pay for the fuel out-of-pocket.
- Snap a picture of the receipt. Please note: pre-paid receipts cannot be accepted for reimbursement.
- Send the receipt photo to [email protected], indicate your Gig email so we can look you up, or submit your receipt info below.
- You must submit your receipt for reimbursement within 30 days of your Gig trip.
We’ll start processing the reimbursement to your card on file within three business days, the bank can take up to five to complete the process. In the rare case that you spend more on refueling than you do on your trip, fuel reimbursement will come in the form of a check in the mail.
Don’t want to use your own money? There’s a gas card in the glove box — just give us a call for the PIN.
A few gas stations don't accept our fuel cards, but you should be able to use them anywhere other than:
- Sam's Club
What about Electric Gigs?
Good news! We’ve just made charging your Electric Gig easier and faster. When you start your charge in the app, Gig will cover the cost directly. No need to submit a receipt. And, more good news - our app will walk you through the entire process.
Important to note:
- Don’t let your Gig battery charge fall under 70 miles of range.
- Only charge your Gig in outside locations.
Find the closest charging station
Look for a text and email from Gig at the beginning of your Electric Gig trip. Click the link to access the web app and find charging stations near you. Once you’re at the station, pull up to an available charger. Select the charger in the app, connect your vehicle, then swipe to start charging. Gig will cover the cost directly. No need to submit a receipt.
Know your chargers
Different kinds of chargers will charge your vehicle at different rates. DC fast chargers can take about an hour and a half to get to full charge. Level 2 chargers are good for a slight top-off (they’ll give you about 10 to 20 miles for an hour of charging). Open the charge port, located in front of the driver's door and connect the charger. The car horn will chirp when it's connected correctly. Swipe to start charging. Hang tight, it could take up to 30 seconds to start your charge.
End your charging session
You will see the battery percentage of your charging vehicle on your app. We recommend that you charge up to 80% (though you can charge up to 100% if you'd like to). Unplug the connector and return it to the charger.
You've charged your Gig!
You're all done! Your car has been charged, and we've taken care of the payment. No need to send us your receipt.
Check out PlugShare to find other charging stations near you. Pay upfront, snap a pic of your receipt and submit it for a refund here.