How It Works
Using Gig is simple. Just find a car, unlock, inspect, and go. No need to return the car to the same spot. Simply leave Gig in any approved parking space within the HomeZone and boom—you’re done.
1 Sign Up
Download the app, scan your license, and take a selfie.
2 Find A Car
Use the app to see available cars nearby. Book up to 30 minutes in advance, or just walk up to a car on the street. If the windshield light is green, it’s up for grabs.
Unlock a car right from your smartphone or a Gig Card.
4 Hit The Road
No key! Just put your foot on the brake and push the “Power” button and drive. You can go anywhere in the U.S. for as short or long as you want. Make a stopover by choosing “Park and Come Back” to get out of the car without giving it up.
5 Park Easily
Park for free in any Gig-designated, residential, or permit‑only spots within the Gig's original HomeZone. Do not park within 12-hours of street sweeping, in any no-parking zone, or in commercial or loading zones. Check out our parking rules before you go.
6 Always Affordable
Important To Know – Really!
Wander far, but be prepared
Gig needs to talk to your phone. If there’s low cell service, or your phone battery dies, this conversation can get interrupted — or not happen at all! So, before venturing into areas with spotty reception, be sure to do one or both of the following:
- Get a Gig Card, which will always be able to lock/unlock your Gig, no matter the cell service or battery life on your phone. Request one in the app today or check out this blog to find out which AAA branches have Gig cards on hand.
- Turn on Bluetooth. This will allow your phone to connect directly to the car quicker — without requiring cell service.
Pro Tip: Stinson Beach is a gorgeous and popular destination with our Members, but doesn't have any reception — so keep that Bluetooth turned on and don’t forget your Gig Card. Need a card today? Pick one up at the Mill Valley or San Rafael AAA offices.
Help Keep These Green Machines Clean
Being a Gig Member is all about sharing, and that means leaving the car sparkling clean for the next Member. If you find a car that needs a good cleaning, please let us know in a comment in the rating section at the end of your trip.
Fuel's always on us — but if your Gig is running low, just send a picture of your fuel receipt to firstname.lastname@example.org and we’ll reimburse you.
Don’t want to use your own money? There’s usually a gas card in the glove box — just give us a call for the PIN.
Park Smart: A Head Start
No feeding the parking meter — that feels like magic. 🔮 Unfortunately, as with most magic, there are limits. If you break parking laws or park within 12 hours of city services (like street sweeping), you’ll be held responsible for any tickets your Gig gets — and might darken anyone’s day. 😢
- All Gigs must begin and end trips in their original HomeZone.
- Bay Area & Seattle: In any of our HomeZones, end trips in any legal two-hour plus street parking, not otherwise restricted, including metered and residential-permitted areas. Or in designated parking lots in San Francisco.
- Sacramento: Any legal street parking spot not otherwise restricted, that permits parking for one hour or longer in the HomeZone. Check the street signs — if the signs are red, move along. If they're green, you're good to go.
- Seattle: Some lanes are blocked off in red in the app because they turn into bus lanes at certain times. Do not end your trip there. Also, be sure to have a Gig Card handy before using ferries or going into low-cell service areas.
Take your bike along for the ride. Every Gig car is fitted with two Thule® bike racks. They fit most bikes with a 20- to 29-inch wheel diameter and 2.6-inch tire width—no need to take off any wheels. Once bikes are on board, be careful
where clearance is less than 9'.
Watch Gig's tutorial video to learn more. How
to Put a Bike on the Rack.
- Grab the bike rack key from the glove box.
- Rotate the sidearm all the way forward, press the grey trigger, and slide the hook all the way out.
- Put your bike in the wheel tray with front wheel touching support loop.
- Hold the bike and raise the arm near the brake or fork.
- Slide the hook down tightly against the wheel.
WARNING: The arm must be firm against the tire, near the brake or fork.
Give the bike a good shake to make sure it’s secure.
- Position the ratcheting strap over the rear tire and secure.
Remember, when bikes are on board, be careful when clearance is less than 9'.