How It Works

Using Gig is simple. Just find a car, unlock, inspect, and go. No need to return the car to the same spot. Simply leave Gig in any approved parking space within the HomeZone and boom—you’re done.

Watch our tutorials on YouTube

  1. 2 Find A Car

    Use the app to see available cars nearby. Book up to 30 minutes in advance, or just walk up to an available car on the street. If the windshield light is green, it’s up for grabs.

  2. 3 Unlock

    Unlock a car right from your smartphone or using the Gig Card. Make sure you have bluetooth enabled for best results when using your phone.

  3. 4 Hit The Road

    No key! Just put your foot on the brake and push the “Power” button and drive. You can go anywhere in the contiguous U.S. for as short or long as you want, just make sure to end your trip in the original HomeZone. Not ready to end your trip, but need to make a stop? Just click the Lock/Unlock button and select Lock.

  4. 5 Park Easily

    Park for free in any Gig-designated, residential, or permit-only spots within the HomeZone. Do not park within 12-hours of any posted parking restrictions, including street sweeping, no-parking zones, or commercial or loading zones. Check out our parking rules before you go.

  5. 6 Always Affordable

    Only pay for what you use at whichever rate is lowest—by minute, hour, or day. Gas/charging, insurance, and parking in the HomeZone are all included.

Important To Know – Really!

Wander far, but be prepared

Gig needs to talk to your phone. If there’s low cell service, or your phone battery dies, this conversation can get interrupted — or not happen at all! So, before venturing into areas with spotty reception, be sure to do one or both of the following:

  • Get a Gig Card, which will always be able to lock/unlock your Gig, no matter the cell service or battery life on your phone. Request one in the app today or check out this blog to find out which AAA branches have Gig cards on hand.
  • Turn on Bluetooth. This will allow your phone to connect directly to the car quicker — without requiring cell service. 

Pro Tip: Places we love to visit, like Stinson Beach in the Bay Area, Tahoe in Northern California, and Mt. Rainier National Park in Seattle, can have spotty reception. Make sure to keep your Bluetooth on and grab a Gig Card. With a Gig Card, you've got another back-up to assist locking and unlocking your car when your phone, Bluetooth, or cell service aren't available.

Help Keep These Green Machines Clean

Being a Gig Member is all about sharing, and that means leaving the car sparkling clean for the next Member. Unfortunately, not all Members remember to do this small kindness, so, if you find a car that needs a good cleaning, please submit a request form here.

Refueling

We always do our best to keep the Gigs fueled up and ready for adventure, but if you need a boost, you can submit a fuel reimbursement form here. 
We’ll start processing the reimbursement to your card on file within three business days, the bank can take up to five to complete the process. Don’t want to use your own money? There’s usually a gas card in the glove box — just call Member Support at 1-800-464-0889 for the PIN.

Park Smart: A Head Start 

No feeding the parking meter — that feels like magic. 🔮 Unfortunately, as with most magic, there are limits. If you break parking laws or park within 12 hours of city services (like street sweeping), you’ll be held responsible for any tickets your Gig gets — and might darken anyone’s day. 😢

  • All Gigs must begin and end trips in their original HomeZone.
  • Bay Area & Seattle: In any of our HomeZones, end trips in any legal two-hour plus street parking, not otherwise restricted, including metered and residential-permitted areas. Or in designated parking lots in San Francisco
  • Sacramento: Any legal street parking spot not otherwise restricted, that permits parking for one hour or longer in the HomeZone. Check the street signs — if the signs are red, move along. If they're green, you're good to go.
  • Seattle: Some lanes are blocked off in red in the app because they turn into bus lanes at certain times. Do not end your trip there. Also, be sure to have a Gig Card handy before using ferries or going into low-cell service areas.

Bike Rack

Take your bike along for the ride. Every Gig car is fitted with two Thule® bike racks. They fit most bikes with a 20- to 29-inch wheel diameter and 2.6-inch tire width—no need to take off any wheels. Once bikes are on board, be careful
where clearance is less than 9'.

Watch Gig's tutorial video to learn more. How
to Put a Bike on the Rack
.

  1. Grab the bike rack key from the glove box.
  2. Rotate the sidearm all the way forward, press the grey trigger, and slide the hook all the way out.
  3. Put your bike in the wheel tray with front wheel touching support loop.
  4. Hold the bike and raise the arm near the brake or fork.
  5. Slide the hook down tightly against the wheel.
    WARNING: The arm must be firm against the tire, near the brake or fork.
    Give the bike a good shake to make sure it’s secure.
  6. Position the ratcheting strap over the rear tire and secure.

Remember, when bikes are on board, be careful when clearance is less than 9'.

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