The Details: Gig Cards & Refueling
Why you need a Gig Card
Gig is an app-enabled service. Which means you need cell service or Bluetooth enabled to use the cars.
This can become problematic if you're out of cell service or if your phone dies. Even if you have WIFI on your phone the car still needs to communicate over a cellular network, so you won't be able to unlock in an area without service.
No worries, we've thought of that. Our Gig Cards are RFID enabled and will lock and unlock your car without cell service!
To reserve and unlock tap the card on the windshield card reader. The light should turn from green to orange indicating you are in a reservation. Tap again to lock the car. To end your reservation hold your card over the reader, the lights will cycle through blue to green and your trip is complete.
If you wish to order a Gig Card before taking your first trip, click here to fill out a request form or email Member Support at [email protected] to request your Gig Card. Include the name and email address you use on your Gig account.
If you need one right away, or lost your card, pick up a card at one of the following AAA Offices:
In Seattle, pick up a Gig Card at the AAA Cruise and Travel office at 1523 15th Ave. W.
In the Bay Area, pick up a Gig Card at the AAA Berkeley Branch (1775 University Ave, Berkeley), the AAA San Francisco Potrero Center Branch (2300 16th St. Ste. 280), or the AAA San Francisco Richmond District Branch (599 Clement St.).
Call ahead to make sure they're open and have Gig Cards in stock.
Refueling Your Gig
We always do our best to keep the Gigs charged and ready for adventure, but if you need a boost, you can:
- Pay out-of-pocket.
- Snap a picture of the receipt.
- Send the receipt photo to [email protected] (make a note of your Gig email so we can match the account to your trip) or submit your receipt in the form below.
We’ll start processing the reimbursement to your card on file within three business days, the bank can take up to five to complete the process.
Don’t want to pay out-of-pocket? Locate the gas card in the glove box and call Member Support for the PIN.
Don’t want to use your own money? There’s a gas card in the glove box — just give us a call for the PIN.
A few gas stations don't accept our fuel cards, but you should be able to use them anywhere other than:
- Sam's Club
Want more details? Check out our quick 30-second video: