FAQ

Gig is a car sharing service from AAA. Get the app, apply for membership, find a nearby car, get in, and go. Keep the car for as long as you want and end your trip by parking anywhere in the car's original HomeZone. Learn more about our Gig cars.

Gig works with cities to arrange special parking and free-floating car share agreements. Members can pick up a car in one place and end their trip in another. We call the areas where Gig trips can end HomeZones. We have zones in Seattle, and the San Francisco Bay Area. You can reserve a car, unlock it and drive it as long as you want, just make sure you end your trip in the original HomeZone. If you’re not ready to end your trip, you can always choose, “Park and Come Back.” Even though we have special super parking permits for some cities, there are still restrictions. You can not park a car in a:

• • handicap spot
  • no-parking spot
  • private or city lot
  • any place with street sweeping, city services, or events in the next 12 hours.

All Gigs must begin and end trips in the original HomeZone. You are not allowed to take a Gig and end the trip from one HomeZone to a different HomeZone. For example, taking a Gig from the Bay Area and ending the trip in Seattle, or taking a Gig from Seattle and ending the trip in Bay Area. If you get a ticket within 12 hours of parking your Gig you will be held responsible. If you are towed or impounded, you will be charged a fine.

In the Bay Area and Seattle, we have a fleet of hybrids. With five seats, cargo space, and bike racks, it’s ready for anything, from errands to adventures. All of our cars are automatic transmission. Learn more about our Gig cars. Cars all have five seats, cargo space, bike racks, and automatic transmissions. Gigs are indicated by different pins on the map: a blue pin is a Hybrid Gig, and yellow is a discounted Golden Gig.

Download the app and follow the prompts to instantly apply. We need some basic info, a scan of your debit or credit card and driver’s license, and a selfie. The whole process takes less than five minutes. Once you're approved, find a car, get in, and go. We put a $50 hold on your account to verify funds, which drops off in a few days depending on your bank.

We want to enable you to explore and sometimes that means leaving cell service. For those times you can’t unlock your Gig with a phone because your phone died or you don’t have service you can use a Gig Card. which acts as a backup key for locking and unlocking the car if you have poor or no cell service. We’ll send you one, it takes about two weeks. Need one sooner or lost your card? Check out this blog to find out which AAA branches have Gig cards on hand. Just give us a call to activate your card. If you lost your card please call us at (800) 464-0889 so we can cancel your lost Gig card. Check out Gig’s “how-to” videos to learn more: Gig Cards & Fuel Cards

We offer 24/7 support to our Members via:

• Member Support button in the app
• Email at [email protected]
• Filling out a form here
• Phone at (800) 464‑0889

There are no signup fees, on-going membership fees, or annual charges for Gig. On pay as you go trips, a $1.25 base rental fee (fka shared asset fee) will be charged for every trip. For prepaid trips, the $1.25 base rental fee is included. The base rental fee cannot be paid with Gig Credits or included in discounts. You are responsible for any tolls on your trip, but we automatically calculate and add them to your account the following week. When you sign up, we verify your credit or debit card with a pre-authorization amount of up to $50. When you start a reservation, we place a pre-authorization hold on your credit or debit card of up to $15 to ensure your card is up-to-date and valid. These pre-authorization holds will fall off your account within 24-72 hours, depending on your bank. We charge additional fees for things like smoking in the car, leaving it messy, and get a parking ticket within 12 hours of your reservation. Find out more on the Rates page, and details are in the Member Agreement.

We’ve found a way to make your quickest trips more affordable. Check the app for a ‘Golden Gig,’ marked with a gold symbol on the app. These special Gigs are 10% off.

Pretty much everything—every trip includes insurance (restrictions and limitations apply), gas/charging, parking in the HomeZone, maintenance, 24/7 support, and AAA roadside assistance*. That being said, if you smoke in the car, leave it messy, or get a parking ticket within 12 hours of your reservations fees apply.

*Subject to payment in full of all Gig Rental Fees and compliance with the Gig Member Agreement.

Contact us to report a lost item, and we’ll do our best to help you locate it. Find something left behind by someone else? Stick it in the glove box or trunk, and let us know using the in-app Member Support button, or call (800) 464‑0889. We do our best to keep your belongings safe, but we can’t be responsible for any items that are lost or stolen from our cars.

Bluetooth Low Energy (BLE) is a low-power wireless technology used to securely connect your phone to your Gig car. Bluetooth makes locking and unlocking fast and reliable when using the app, especially if you're in an area with poor or no cell service. Bluetooth works best within 30 feet of your Gig car. If you are within 30 feet and are still having trouble, confirm that Bluetooth is turned on and try moving closer to the car. You can also always use your Gig card as a backup key. You don't have to have Bluetooth turned on, but it helps.

To join Gig you must be:

• at least 18 years old
• have a valid debit or credit card
• have a valid driver's license issued by a state in the U.S. that has not been suspended, revoked, expired, surrendered, withdrawn, or otherwise invalidated for any reason
• have a driving history that meets our requirements, which include not having major driving infractions.

You agree to us accessing and reviewing your consumer reports, including motor vehicle records, to ensure you meet our eligibility criteria.

Yes! Please provide the following two documents via email ([email protected]) and we will process these within 1-3 days:

1. A copy (scan or photo is fine) of your international drivers permit and current foreign license or a copy of your international driver's license.
2. A copy (scan or photo is fine) of your driving history (in English and dated) from the entity that issued your driver's license.

We’ll look at the type, date of incident, quantity, and severity of the violation and make an assessment. We strive to make safe decisions that will allow us to offer the GIG Car Share program to our Members, and we reserve the right to make these decisions in our sole discretion. Please see Member Agreement or call us at (800) 464‑0889.

We’re here for you. Press the Member Support button in the app for 24/7 support, or call us at (800) 464‑0889.

Don’t panic. Make sure everyone is safe first, and if anyone is injured, call 911. When it is safe to do so, immediately report the accident by calling (800) 464‑0889 or by pressing the Member Support button in the app. Once you get in touch, we'll help you through the process. Failure to immediately report the accident could prevent you from receiving coverage under the Third Party Liability Insurance. Please do not drive the car after an accident until and unless we have given you explicit permission to do so.

Promo codes will give you trip credit depending on the promotion. They do expire, so check the code’s expiration date before using. If you were given a promo code via a Gig gift certificate there is no expiration date.

AAA Members save 10% on every Gig trip. Just enter your AAA Membership number when registering your account and enjoy those sweet, sweet discounts. Join AAA to save 10% on every trip. The AAA discount does not apply to tolls or other fees.

You can reserve a car through the app. Find a car on the map, select "reserve," and get a 30-minute hold on your car. Change of plans? Cancel your booking free of charge. You can’t rebook a car after canceling a reservation for two hours. You also can’t reserve a Gig more than 30 minutes in advance as this lets us provide on-demand trips when you want them. If you don’t pick up the car in that window, you’ll lose the reservation and won’t be able to rebook that car for two hours. Watch Gig’s “how-to” videos to learn more: Finding and Reserving a Gig Gig Cards & Fuel Cards

Available cars are shown on the map in the app. You’ll also get some handy info like location, license plate number, fuel level, and an estimate of how far you can drive. Watch Gig’s “how-to” videos to learn more: Finding and Reserving a Gig

• Green means the car is available
• Orange means the car is reserved.
• To end your trip, hold the Gig Card on the reader until the light turns blue, then green. This takes approximately 10 seconds.

Watch Gig’s “how-to” videos to learn more: Gig Cards & Fuel Cards

Pets are fine if they stay in a carrier (with the exception of service animals). Feel free to eat and drink in the Gig, just please clean up after you hit the drive-through. No forms of smoking are allowed in the car, this includes e-cigarettes, vape pens, and cannabis. If the car is left messy, dirty, smelly or covered in dog hair you will get charged an Excessive Cleaning fee. Read more about our rates and fees.

We are definitely family friendly, but make sure you bring your own booster/car seat for the little ones.

The HomeZone is the area where you can start and end a trip. You can see the HomeZone boundaries in the app. We have HomeZones in the San Francisco Bay Area and Seattle. Gigs must begin and end trips in their original HomeZone. You will be charged a fee if you take a Gig from a HomeZone and end that trip in a different HomeZone. Gig has special agreements with different cities around parking, be sure you familiarize with the limitations of the city you’re ending your trip in. Never park in a no parking zone, handicap spot, and be sure there isn’t street sweeping within 12 hours of parking. You can take your Gig anywhere (within the U.S.), but you can only start or end a trip inside the HomeZone. If you want to make a stop without ending your trip, turn the car off and lock it through the app. Do not choose “End trip.” Unlock it when you return. Making stops and ending trips Where to Park

Members are allotted 100 miles per 24 hours. If this 24-hour cap is exceeded, a $0.50/mile fee will be applied in addition to the standard trip rates. On pay as you go trips, a $1.25 base rental fee (fka shared asset fee) will be charged for every trip. For prepaid trips, the $1.25 base rental fee is included. The base rental fee cannot be paid with Gig Credits or included in discounts.

You can unlock Gig cars on the street using your app. If returning to an active rental you can use the Gig card, just tap the windshield reader until the car unlocks. Just get in, put your foot on the brake, and push the“Power” button.

To end your trip, park in an approved parking spot anywhere in the HomeZone. Remember to take all your stuff with you and make sure the car is tidy. When it’s time to say good-bye, choose "End Booking” on the app. You’ll know you’ve successfully ended your trip when the doors lock and a green light appears up on the Gig Card windshield reader. Double check that you’ve ended your trip so you don’t accidentally rack up charges or get hit with an unsecured-car fee. If you’re using the Gig Card to end your trip, just hold it on the Gig Card windshield reader until the light turns blue, then remove it and wait for the light to turn green. Watch Gig’s “how-to” videos to learn more: Making stops and ending trips

If there’s an issue ending your trip, we’ll both text you and let you know through the app. There are lots of reasons why you might not be able to end your trip, but here are a few of the most common:

• You’re trying to end the trip outside of the Gig's original HomeZone or outside a HomeZone entirely.
• A door or the trunk might be open.
• The car isn’t turned off.

If you still can’t end your trip, get in touch. Use the app Member Support button or call (800) 464‑0889.

This usually means the car is in sleep mode. Use the app to select the car or tap your Gig Card on the reader to wake it up.

Let us know! At the start of your trip, report damage or cleanliness issues by using the in-app button to contact Member Support, (800) 464‑0889. This is an important step because you could be held responsible for any unreported damage or cleanliness issues if left until after your trip. If you find any dings or dents, please mark them on the damage screen in the app.

Keys for the bike rack locks are in the glove box, along with instructions. With bikes racked, be cautious of driving where clearance is less than 9ft. Damage to the car as a result of using the bike racks inappropriately or an over-height car will be the responsibility of the driver. Each side of the bike rack can hold a maximum of 40lbs. Watch Gig’s “how-to” videos to learn more: How to Put a Bike on the Rack

You have five minutes to start the car after you unlock. Not enough time? No sweat. If the car locks, just hit "Unlock" again in the app.

Of course! You can stream your music through Bluetooth® or use the Entune™ app for Pandora® or your personal iHeartRadio station. All our cars have a port to plug your phone charger into—just bring your cable and you're set.

Insurance papers are inside the glove box. If you have any problems, call Member Support at (800) 464-0889.

Yes. You can call us at (800) 464-0889 to apply over the phone. If you are approved, we will mail you a Gig Card. A Gig Card works like a key that can lock and unlock cars. If the windshield reader light is green, just tap the Gig Card to the reader, get in, and go! You will be able to use Gig the same way as a smartphone user, but you will need to report damage or other issues by calling (800) 464-0889. Watch Gig’s “how-to” videos to learn more: Gig Cards & Fuel Cards

Gigs are indicated by different pins on the map:

• Blue is a Hybrid Gig.
• Yellow is a discounted Hybrid Gig.

We always do our best to keep the Gigs fueled up and ready for adventure, but if you need a boost, you can: 

• Pay for the fuel out-of-pocket. 
• Snap a picture of the receipt.
• Send the receipt photo to [email protected], indicate your Gig email so we can look you up, or submit your receipt info here. 

We’ll start processing the reimbursement to your card on file within three business days, the bank can take up to five to complete the process.  Don’t want to pay out-of-pocket? Locate the gas card in the glove box and call Member Support at (800) 464‑0889 for the PIN.

You can park and end trips in almost any approved space in the car's original HomeZone.

• 2+ hour parking in Oakland, Berkeley, Alameda, Albany, Emeryville, El Cerrito.
• Public, residential permit and metered street spots are fine. Public lots are not.
• Designated spots in San Francisco and BART station parking lots.
• If you’re taking Gig and parking it in a private, off-street parking area like a driveway, an underground garage, office building, mall, or apartment complex, you must choose “Park and Come Back” in the app. You can’t end your trip in these restricted access areas.
• Mind the curb, if it's red, yellow, blue, green, or white don't park there. You also can't end trips in private or public parking lots (unless we have designated parking).
• Some areas are Red Zoned, you can't end a trip there. If you're parked near a Red Zone sometimes the app won't let you end a trip and you have to call Member Support.

Remember, don't park within 12 hours of city services (street sweeping, leaf pick-up) and be sure to read the signs carefully. Otherwise restricted parking spaces are always a no-go (handicapped, loading/unloading, vanpool, etc.) Also, beware of underground or concrete parking structures, they often have low cell service and you might not be able to lock/unlock the car without your Gig Card. So better to just avoid those situations. Remember, you’re always required to obey all the usual signage, restrictions, and bylaws. You’re also on the hook for any tickets or tows if you park illegally or if you’re ending a trip in a time-restricted spot. Need help? Give us a call at (800) 464-0889 to clarify if you need to. We won’t bite. Or yell.

Watch Gig’s “how-to” videos to learn more: Where to Park

No, Gig is a one-way car-sharing service. You can pick up and drop off cars in any approved parking space on the street, including meters and within residential parking zones throughout the HomeZone. Just remember to check street sweeping signs to make sure you’re not ending a reservation within 12 hours of scheduled street sweeping. One-way trips are what Gig is all about.

Yes, we have designated parking spaces at Ashby, North Berkeley, Rockridge, El Cerrito Plaza, El Cerrito del Norte, Lake Merritt, MacArthur, and West Oakland BART stations. If they're all full, you'll have to find another legal place to park.

We’ll cross-reference the time to make sure. Just do us a favor and stick the ticket in the glove box and give us a call to let us know it's there on (800) 464‑0889 or via the Member Support button in the app.

We'll do the math and calculate the lowest rate for you. Prices are listed per trip. A trip is how long you maintain your rental. If you end your rental, your trip is completed and the price calculations start over. Please check the Rates page for the latest pricing. Prices are subject to change.

• Members are allotted 100 miles per 24 hours. If this 24-hour cap is exceeded, a $0.50/mile fee will be applied. Seattle trips are subject to a 17.95% tax on the final total, including any fees and discounts. Prices and taxes subject to change, please check the app for the most up-to-date rates.

• On pay as you go trips, a $1.25 base rental fee (fka shared asset fee) will be charged for every trip. | For prepaid trips, the $1.25 base rental fee is included.

• The base rental fee cannot be paid with Gig Credits or included in discounts.

AAA Members save 10 percent on every Gig trip. Add your 16-digit AAA Member ID number in the app under settings and you’ll start saving on future trips. Not a AAA Member? Join now and also get 24/7 roadside assistance*, trip planning, hotel discounts, and more!

*Subject to payment in full of all Gig Rental Fees and compliance with the Gig Member Agreement.

There are no signup fees, on-going membership fees, or annual charges for Gig. On pay as you go trips, a $1.25 base rental fee (fka shared asset fee) will be charged for every trip. For prepaid trips, the $1.25 base rental fee is included. The base rental fee cannot be paid with Gig Credits or included in discounts. You are responsible for any tolls on your trip, but we automatically calculate and add them to your account the following week. When you sign up, we verify your credit or debit card with a pre-authorization amount of up to $50. When you start a reservation, we place a pre-authorization hold on your credit or debit card of up to $15 to ensure your card is up-to-date and valid. These pre-authorization holds will fall off your account within 24-72 hours, depending on your bank. We charge additional fees for things like smoking in the car, leaving it messy, and get a parking ticket within 12 hours of your reservation. Find out more on the Rates page, and details are in the Member Agreement.

Every car is registered with the FasTrak or Good to Go! system. Tolls are automatically billed to your account the following month. You cannot use your own Fastrak or Good to Go! account.

Using Gig is like owning a car— but without all the bad parts. So do us a favor and treat Gig like it’s yours. To keep Gig in good condition for everyone, we may charge fees listed below.

• Abandoned car: $75 ($50 + $25 processing fee) + $5/mile outside of HomeZone
  • All Gigs must end trips in their original HomeZone.
• Declined credit card fee: $50 ($25 + $25 processing fee)
• Drained battery: $125 ($100 + $25 processing fee)
• Excessive cleaning: $125 ($100 +$25 processing fee)
• Late return fee on prepaid rentals:
  • $19.99/hr (weekday), $24.99/hr (weekend) +25 processing fee
• Lost car documents/materials: $45 ($20 + $25 processing fee)
• Parking and driving violation tickets: face value of tickets + $25 processing fee
• Smoking/vaping in car: $125 ($100 + $25 processing fee)
• Towed cars: $175 ($150 + $25 processing fee) + tow fees
• Unauthorized parking: $125 ($100 + $25 processing fee)
• Unauthorized use of car by third party: $175 ($150 + $25 processing fee)
• Unlocked car: $125 ($100 + $25 processing fee)
• Vehicle retrieval fee: $175 ($150 + $25 processing fee)

All fees subject to change, please check the app for the most up-to-date fees.

You don't need to think about it. All charges are automatically applied to the debit or credit card on file. You'll be able to see the cost of all your trips by logging into your Account the next business day except for tolls or other charges, which will be added to your Account the following week.

Our system automatically charges you the lowest rate at the end of your trip. We got your back.

You will be responsible for covering the costs incurred for parking tickets, towing, and any associated processing fees and taxes. Feel free to contact us with concerns. Avoid getting towed by double checking parking spots and always carrying your Gig Card.

If your debit or credit card is declined, get in touch with your debit or credit card company. You will be charged a $25 fee for a declined payment, and your Gig Membership may be immediately suspended or terminated.

No problem. Just give us a call at (800) 464‑0889 with your valid license number and we’ll update your account. You won’t be able to reserve a car again until we are able to verify that your driver’s license is valid.

Registration is inside the glove box in a handy packet.

We provide Third Party Liability Insurance while you are using the GIG Car Share services. This insurance provides you with coverage for bodily injury and property damage costs to other parties relating to an accident occurring while using the GIG Car Share services and for which you may be legally liable, subject to such Gig Member complying with all obligations of the Member Agreement and subject to the terms and conditions of the Third Party Liability Insurance. If you damage the car, but are in compliance with all of the terms and conditions of the Membership Agreement, you're responsible for a deductible limited to $1,000 or $900 if you're a AAA Member. If you breach the Membership Agreement, you will be responsible for all damages to the extent permitted by law.

Your bodily injury liability is covered up to $100,000 per person/$300,000 per accident and property damage liability up to $50,000. Also, you are covered with uninsured motorist/underinsured motorist bodily injury up to $15,000 per person/$30,000 per accident.

No, damage waivers are not available.

Please notify us immediately. You will be responsible to the extent permitted by law for the physical or mechanical damage to the car, loss due to theft of the car, charges for towing, storage, and impound fees, and related administrative charges.

Please contact Member Support at (800) 464‑0889.

You will be notified of any pending claim due to an accident or damage caused while using the car.

You won't be able to reserve or drive any Gig cars, but you are still responsible for any outstanding charges associated with your Account. We may later decide to reinstate or terminate your Membership as we consider appropriate. If we choose to reinstate your Membership, you may be required to provide us with additional information, which may include confirmation that you meet our eligibility criteria.

Violating the Member Agreement will get your Membership suspended or terminated with or without notice. If you breach any term of the Member Agreement, you will not be covered by the Third Party Liability Insurance. Don’t make us be the bad guys.

You won’t be able to reserve or drive any cars, but you are still responsible for any outstanding fees or charges associated with your Account. Some of your obligations will continue even after your Membership has been terminated. Please see Member Agreement for details.

It depends on the type, date of incident, quantity, and severity of the violation. See Member Agreement for more info or call us at (800) 464‑0889 to speak to a rep.