Privacy Policy

I. Introduction

Please read this Privacy Policy and the Member Agreement carefully and in their entirety before using the Website, the Mobile App, or the GIG Services, as it applies to every visitor to the Website, user of the Mobile App or the GIG Services, and GIG Member.

This Privacy Policy describes what information A3 Mobility LLC (“we”, “our”, or “us”) collects from and is related to you, and how we use such information, when you use the GIG Car Share website at www.gigcarshare.com (“Website”), when you download mobile application for the GIG Services (“Mobile App”) to your mobile or other internet-connected device, or when you use of any GIG Car Share services or features (collectively, “GIG Services”), including your GIG Car Share membership (your “Membership”). The GIG Services include your use of GIG vehicles (“Vehicles”) for a period of time (“Rental Period”), and any other technology or service we may need to provide to facilitate and optimize the GIG Services for you.

By accessing the Website, downloading or using the Mobile App, applying to and becoming a GIG Car Share member (“GIG Member”), or by using the GIG Services, you accept the terms of this Privacy Policy and, where applicable, agree to the GIG Car Share Member Agreement (“Agreement”). If you do not agree to this Privacy Policy or the Agreement, then you should not use the Website, the Mobile App, or the GIG Services.

We reserve the right to make changes at any time to this Privacy Policy. We will advise you of material changes to this Privacy Policy through the Website, Mobile App, or by any other reasonable means of reaching you. All amended terms shall be automatically effective as of the date of the amended Privacy Policy. You should regularly check this Privacy Policy. Your continued use of the GIG Services constitutes acceptance of any and all changes to this Privacy Policy and the Agreement.

II. Information We Collect and How We Collect it

A. Information You Provide Us

We will collect information that you disclose to us through your use of the Website, the Mobile App, or the GIG Services, including what you provide as part of the GIG Member application process (“Membership Application”) or your GIG Member account (“Account”), and what you provide directly to us by email, over the telephone, or by other means. This information may include your name, date of birth, telephone number, mailing address, email address, your payment information, driver’s license information, other personally identifiable information, and your facial image and geometry (collectively, “Member Data”). With respect to the Member Data, you represent and warrant that you own all right, title and interest in and to such Member Data and that such Member Data is complete and accurate to the best of your knowledge. By providing us with Member Data, you grant to us and any third party vendors that we use in connection with the GIG Services an irrevocable, unlimited, transferrable, sub-licensable, worldwide, non-exclusive license to such Member Data in accordance with the terms of this Privacy Policy.

B. Information Collected Through Use of the Website or the Mobile App

By visiting the Website or using the Mobile App, you acknowledge and agree that we may collect network and device information, including, but not limited to, your IP address, device information, device location (e.g., Global Positioning System (“GPS”)), WiFi information, your browser type, operating system, and browser language. You further acknowledge and agree that we may also collect information about your activities on the Website or the Mobile App. For example, we may use Google Analytics, DoubleClick, Facebook pixels, and cookies to track your usage of the Website, whether you are a new or returning visitor, the pages that you visited, and the time you spent on each page. Information collected through the Mobile App may likewise identify you personally. We may then associate this information about you, with other data to gain additional knowledge and insights.

Cookies are small files that a website sends to your device when you land on a particular page of the website. Cookies identify devices, so that websites can identify returning visitors and users. While most browsers accept cookies automatically, you can choose to reject cookies or to have your computer warn you each time a cookie is being sent. Cookies are typically browser-specific. If you use different browsers, you will have to define your preferences on each browser. You can delete all or some of these cookies from your computer by activating the “delete cookies” feature in your browser. If you have several browsers, you must reiterate the deletion request for each browser. You may not have access to some of the features offered on the Website if you refuse the use of cookies, because the server may not recognize you or your device. Cookies are stored on your devices. If you use different devices, you will need to configure each device to suit your cookie preferences.

We also use webpage code referred as action tags to identify some of the pages that you visit, which shows how you interact with the content on those pages. Action tags may be placed in advertisements that are served on our behalf on the Website and third-party websites, to track your interaction. We may use action tags in our emails, to determine whether an email was opened, or whether it was forwarded to someone else. For example, we may configure action tags to collect information about which sections of the Website you visited, when you view or print a page, how long you stayed on the Website, or on which links or advertisements you clicked.

We may also use pixel tags (also called beacons or pixels), which are small blocks of code installed on (or called by) a webpage, app, or advertisement which can retrieve certain information about your device and browser. This is usually used by third parties from a domain that they do not themselves operate, typically with the permission of the domain owner.

C. Information Collected Through Your Use of the GIG Services

If you are a GIG Member and use the GIG Services, we will collect information regarding your use of the GIG Services, including your reservations and Rental Periods. We use this information to bill you for your use of the GIG Services, respond to your inquiries, provide you with, maintain, and improve the GIG Services, maintain your Account, personalize your Membership experience, and to provide content and offers that we think may be of interest to you. If you would like more information regarding receiving content and offers that we think might be of interest to you, please see Section VI (Opt-Out) below for additional information.

D. Information Collected From Third Parties

When you visit the Website or use the Mobile App, there may be third parties with whom we conduct business, including any third-party vendors that we use in connection with providing our Members with the GIG Services, that may be collecting your information.

We will also access and review your consumer reports, including motor vehicle records, (“Consumer Reports”) from one or more consumer reporting agencies for our use in accordance with Section III (How We Use the Information We Collect) below.

E. Electronic Surveillance Technology

The Vehicles may be equipped with GPS or other electronic surveillance technology. We may obtain, access, or use information from these technologies to the extent permitted by law, which may include determining when a Vehicle is checked out or checked in, the total mileage driven, and the Vehicle’s speed, location, battery strength, fuel level, lock/unlock status, and start/stop status. We may also use electronic surveillance technology for other purposes, to the extent permitted by law, such as locating stolen, abandoned, or missing Vehicles, and providing requested roadside and other assistance.

III. How We Use the Information We Collect

A. Eligibility for Membership

We may use the Member Data to access one or more Consumer Reports. We may also use the Member Data to evaluate and process your Membership Application and we may use the Member Data and the Consumer Report(s) to determine your initial and ongoing eligibility for GIG Member program benefits (“Members Benefits”).

B. Provide, Maintain, and Improve GIG Services

We may use the Member Data, and other information collected about you, to provide you with the GIG Services and Member Benefits, including, but not limited to, AAA Emergency Roadside Service and 24/7 customer support through our member support team (“Member Support”) during your Rental Period, including, for example, to facilitate reservations and payments, prevent fraud, and communicate with you as needed.

C. Marketing

We may, to the extent permitted by law, use the Member Data, and other information collected about you, to provide you with offers on our behalf, or on behalf of our parent company (AAA Northern California, Nevada & Utah) and its and our subsidiaries, affiliates and partners, or other third parties.

If you would like more information regarding receiving promotional emails or other communications, please see Section VI (Opt-Out) below for further information.

IV. To What Extent We Disclose Information to Third Parties

A. Vendors

Except as described in this Privacy Policy, we will not share Member Data, or other information collected about you, with vendors unless it is necessary to provide you with a GIG Service, fulfill a transaction you have requested, or in other circumstances at your direction or with your consent. We will, however, disclose your Member Data, or other information collected about you, to vendors for purposes such as the provision, operation, maintenance, administration, promotion, improvement, and oversight of the GIG Services, the Website, the Mobile App, and advertising services, or to fulfill your requests for information or GIG Services.

B. Consumer Reporting Agencies

If you apply for a Membership and request or use Member Benefits, we will disclose your Member Data as necessary to obtain your Consumer Reports from one or more consumer reporting agencies. We do not otherwise share or disclose this information, except to facilitate and complete GIG Services at your request, or as we are legally required as further provided in this Section IV (To What Extent We Disclose Information to Third Parties).

C. Insurance Companies

We may disclose your Member Data, or other information collected about you, as necessary to respond to and resolve claims made by a GIG Member or by a third party against a GIG Member to insurance companies involving your use of a Vehicle or GIG Service.

D. Law Enforcement

We may disclose your Member Data, or other information collected about you, to law enforcement, regulatory bodies, and/or vendors we use to process your traffic violations or tickets, or to aide in the investigation and resolution of an accident involving your use of the Vehicles.

Where permitted by law, we may also disclose your Member Data, and other information collected about you, and location and GPS information, under the following circumstances:

  • In response to legal process (for example, a court order, search warrant, or subpoena) or requests from law enforcement authorities;
  • When we believe the Website, the Mobile App, the GIG Services, or the Vehicles are being or have been used in violation of our Agreement, applicable law or otherwise in the commission of a crime;
  • When we have a good faith belief that there is an emergency that poses a threat to the safety of you or another person;
  • When necessary to protect our rights or property or third parties; or
  • To prevent fraud.

E. Affiliates and Partners

We may disclose Member Data, or other information collected about you (except your Consumer Report(s)) and location and GPS information, to our parent company and its and our subsidiaries, affiliates, and partners for marketing purposes or to provide you with, maintain, and improve the GIG Services. We also may share your Consumer Report(s) with our parent company and its and our subsidiaries, affiliates, and partners for internal business purposes to provide you with, maintain, and improve the GIG Services.

F. Other Third Parties

We may disclose the Member Data, and other information collected about you, to third parties in order to obtain more information regarding you, to provide better GIG Services to you, and for other marketing purposes. These third parties may provide you with offers and promotions on our behalf, or on behalf of our parent company and its and our subsidiaries, affiliates and partners, or other third parties.

If you would like more information regarding receiving promotional emails or other communications, please see Section VI (Opt-Out) below for further information.

V. Data Retention

We will retain your information for as long as necessary to provide you with, maintain, and improve the GIG Services, including for the duration of time for which you are a GIG Member. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We may also retain and use your information to make promotional offers to you as described under Section IV (To What Extent We Disclose Information to Third Parties) above, unless you have opted out of receiving such communications in accordance with Section VI (Opt-Out).

VI. Opt-Out

You may opt out of receiving future promotional communications from us by contacting Member Support or by following the instructions within a promotional communication you received from us. To learn more about your choices regarding receiving promotional emails or other communications, please contact us by contacting Member Support. However, even if you opt out as described in this Section VI (Opt-Out), you may continue to receive certain communications from us including those related to your use of the GIG Services, your Membership, and your Account.

We and third parties may use cookies, action tags, or similar technologies on your computer to provide the Website and online services and help collect data. You may block or delete cookies, and control data collection through your web browser settings. However, adjusting your browser preferences may impact your experience with the GIG Services. To learn more about the tracking technologies we and third parties use, please see our Cookies Statement.

Our third-party advertising partners may collect data about your visits to the Website to help them better understand your advertising preferences, and provide you with offers they believe you will be interested in. If you would like to opt out of behavioral advertising or to learn more, please visit http://www.aboutads.info/choices/. Options you select are browser and device specific.

VII. Notice to California Residents – Your California Privacy Rights

A. CA “Shine the Light” Disclosure

For California residents, California Civil Code Section 1798.83 permits you to request information regarding the disclosure of your personal information, as that term is defined in Section 1798.83, to third parties for the third parties’ direct marketing purposes. To make such a request, you may contact us by emailing us at [email protected].

B. CA “Do Not Track” Disclosure

We have disclosed our collection practices herein, but at this time, we do not honor do-not-track signals. Some of the third parties that we work with may honor such requests. To learn more about your choices, please see our Cookies Statement.

VIII. Linking to Other Sites & Other Privacy Policies

The Website and the Mobile App may include links to other websites whose privacy practices may differ from ours. If you submit personal information to any of those websites, your information is governed by the privacy policies of those other websites. You should carefully review the privacy policy of any website you visit.

IX. Children’s Privacy

The Website, the Mobile App, and the GIG Services are not designed to solicit individuals under the age of 13. In accordance with the Children’s Online Privacy Protection Act (“COPPA”), we do not knowingly collect or store any personal information, even in aggregate, about children under the age of 13. If we discover we have received any information from a child under the age of 13 in violation of this Privacy Policy, we will delete that information immediately. If you believe that we have any information from or about anyone under the age of 13, please contact us at the contact information specified below.

X. Protecting Your Personal Information

Protecting your information is a shared responsibility. We use industry-standard technologies to protect your personal information. You can protect your information by monitoring your Account and notifying us immediately of any changes or suspicious activity.

XI. How to Change Your Information

As a GIG Member, you may view and correct your Account information at any time by logging into Account through the Mobile App. You may also contact Member Support to make corrections or changes to your Account information.

XII. How to Contact Us

If you have any questions regarding this Privacy Policy, or would like more information regarding certain privacy settings as described in Section VI (Opt-Out) of this Privacy Policy, or if there are any errors you wish to correct, please contact Member Support, which will be available 24 hours a day, 7 days a week:

This Privacy Policy was last revised on, and is effective as of, April 17, 2017.

GIG Car Share Cookies Statement

This Cookie Statement covers both cookies and the other identification technologies that A3 Mobility LLC (“we”, “our” or “us”), our parent company and its and our subsidiaries, affiliates and partners, or our third-party vendors, use through any of the GIG Car Share services or features (collectively, “GIG Services”), through the mobile application for the GIG Services (“Mobile App”), or through our website (“Website”). We use cookies and other identification technologies for a number of purposes, and this Cookie Statement and will provide you with an overview. This Cookie Statement applies to any GIG member (“Member”) who uses the GIG Services and to any visitor to the Website.

I. Overview of Cookies and Other Identification Technologies

Cookies are small text files that are stored on your browser or device by websites, applications, online media, and advertisements. They are used for a number of purposes, including: authenticating users, remembering user preferences and settings, determining the popularity of content, delivering and measuring the effectiveness of advertising campaigns, analyzing site traffic and trends, and generally understanding the online behaviors and interests of people who interact with the GIG Services.

Cookies can of different types, such as “first party cookies” and “third party cookies.” “First party cookies” are cookies served by the entity that operates the domain you are visiting. “Third party cookies” are cookies served by the organizations that are not operating the domain you are visiting.

Cookies may also have different durations. “Session Cookies” only last only as long as your browser is open, and deleted automatically when you close your browser session. There are “persistent cookies” that survive after your browser is closed. For example, persistent cookies may recognize your device when you re-open your browser and browse the internet again.

In addition to cookies, there are other identification technologies we may use or permit on the GIG Services, including but not limited to:

  • “Pixel tags” (also called beacons or pixels) may be used, which are small blocks of code installed on (or called by) a webpage, app, or advertisement which can retrieve certain information about your device and browser. This is usually used by third parties from a domain that they do not themselves operate, typically with the permission of the domain owner.
  • “Local storage” may be used, which refers generally to other places on a browser or device where information can be stored by websites, ads, or third parties. Examples include HTML5 local storage and browser caching.

We reserve the right to use additional types of identification technology, and the cookies and identification technologies we permit and use in the GIG Services will be listed in this Cookies Statement.

II. Types and Purposes of Cookies

The following table sets out the different categories of cookies that the GIG Services use and why we use them. The lists of third party cookie providers are intended merely as illustrative not comprehensive.

Type of Cookie: Analytics and Research

Purpose: These are used to understand, improve, and research products and the GIG Services, including when you access the Website and related websites and apps from a computer or mobile device.

For example, we may use cookies to understand how you are using Website features, and segmenting audiences for feature testing. We and our parent company and its and our subsidiaries, affiliates and partners, or other third parties may use these technologies and the information we receive to improve and understand how you use the Website, the Mobile App, and the GIG Services.

Who Serves (for example): A3 Mobility LLC, Google, DoubleClick.

III. Your Choices

You have the right to choose whether or not to accept cookies. However, they are an important part of how the GIG Services work, so you should be aware that if you choose to refuse or remove cookies, this could affect the availability and functionality of the GIG Services.

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. To do so, please follow the instructions provided by your browser which are usually located within the “Help” or “Preferences” menu. Some third parties also provide the ability to refuse their cookies directly by clicking on an opt-out link, and we have indicated where this is possible in the table above.

Removing or rejecting browser cookies does not necessarily affect third-party flash cookies which may be used by us or our partners in connection with the GIG Services. To delete or disable flash cookies please visit this site for more information. For further information about cookies, including how to see what cookies have been set on your device and how to manage and delete them, you can visit www.allaboutcookies.org.

IV. Changes to this Cookie Statement

We may change this Cookies Statement from time to time. Third parties who serve and use cookies and other identification technologies will often change their practices without informing us. Your continued use of the GIG Services constitutes your consent to any changes. We encourage you to regularly review this Cookies Statement, and the disclosures provided by the parties we have listed above who serve and use other identification technologies.

V. How to Contact Us

If you have any questions regarding this Cookie Statement, please contact our member Support team (“Member Support”), which will be available 24 hours a day, 7 days a week:

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