By applying to become a GIG Car Share Member (the “GIG Member”, “you” or “your”) or by using any GIG Car Share services or features (collectively, “GIG Services”), you agree that you have had an opportunity to review this Agreement in full and to consult advisors (including your attorney) as you may determine appropriate, and agree to comply with, the current terms of this GIG Car Share Member Agreement (“Agreement”). You confirm that you have not relied on any advice, information, representation, assertion, guarantee, warranty, collateral contract, or other assurance, except those expressly set out in this Agreement.
This Agreement is a contract between you and A3 Mobility LLC (“we”, “our” or “us”) as the provider of GIG Services. The terms and conditions provided in this Agreement apply to your use of any GIG Services, including your membership in this program (your “Membership”). You agree to comply with this Agreement, as it may be amended from time to time, each time you use the GIG Services. As a GIG Member, you may use the GIG Car Share vehicles (“Vehicles”) and GIG Services only in accordance with the most current version of this Agreement, which is found here at www.gigcarshare.com (the “Website”).
How to Contact Us
If you have any questions regarding this Agreement or any of the GIG Services, or otherwise want to contact us for any reason, please contact our Member Support team (“Member Support”), which will be available 24 hours a day, 7 days a week:
- By telephone to: (800) 464-0889
- By email to: email@example.com
- By web form
- Through the mobile application for the GIG Services (“Mobile App”), by clicking the “Member Support” button
What the Member Agreement Covers
How This Agreement May Be Amended
Membership Application Eligibility
To become a GIG Member, you are required to complete the member application process (“Membership Application”), which may be completed through the Mobile App or by contacting Member Support. We may update the Membership Application from time to time, including as part of our efforts to improve the GIG Services and to better protect GIG Members. In addition, you are required to meet and maintain all of the following criteria (“Eligibility Criteria”) to become and remain a GIG Member and to use the GIG Services:
- be at least 18 years of age;
- hold a valid payment card;
- hold a valid driver’s license issued by a state in the United States which license has not been suspended, revoked, expired, surrendered, withdrawn, and that is not otherwise invalid for any reason; and
- have a driving history that meets our requirements, which includes having no major driving infractions.
We will endeavor to respond to your Membership Application promptly. You understand that you will not automatically become a GIG Member upon your completion of the Membership Application and/or your satisfaction of the Eligibility Criteria. We may or may not approve your Membership Application in our sole discretion. You will be notified if your Membership Application is approved. We may also revoke your Membership at any time in our sole discretion.
We will also ask you to provide the following as part of your Membership Application and periodically thereafter:
a picture of yourself taken with your cell phone; and a picture of your current and valid driver’s license.
You consent to us using this information, and providing it to our affiliates, to allow us to provide and facilitate the GIG Services, including to verify the accuracy of any personal information you submit to us and to help prevent fraud, and for marketing purposes.
Beta Test Member
If you are chosen as a Beta Test Member, you will be assigned a Vehicle solely for testing purposes. Beta Test Members will also be required to perform the following task and/or provide the following information as part of the beta testing:
- perform all designated tasks as outlined in the Beta Tester checklist in the Beta Tester Guide
- provide feedback through methods as outlined in the Beta Tester Guide
Vehicles designated to Beta Test Members will not be permitted to access electric charging stations. If your assigned Vehicle reaches a power level of 30% or 60 miles, please call 1-800-464-0889 to receive instructions on how to charge your Vehicle. The aforementioned steps in this paragraph only applies to Beta Test Members. Please do not let the power level go below 10% or 20 miles at any time.
You can request a card with an embedded unique radio frequency identification (or “RFID”) chip that will serve as a method for you to access Vehicles (“GIG Card”), or enable your transit card to do the same. We may deactivate the GIG card at any time in our sole discretion without prior notice to you. You agree to immediately notify us by telephone (see Section II (How to Contact Us)) if your GIG card is lost, stolen, damaged or not functioning properly. Further, you are prohibited from doing any of the following with your GIG card:
- removing the RFID chip from your GIG card;
- reading, copying, or manipulating the RFID chip; or
- permitting another person to use your GIG card.
You agree to take all necessary and appropriate steps to prevent unauthorized access to your Account. You agree to immediately notify us by telephone or by email (see Section II (How to Contact Us)) if you suspect or experience any unauthorized access of your Account. You are solely responsible for your Account, including all associated charges and fees, even if incurred by others with or without your permission or knowledge, to the extent these charges occur before you notify us of such unauthorized access. We may require that you update your Account password and/or username from time to time.
To reserve, access, or return the Vehicles, or to initiate an interim stop (“Stopover”), you may use either the Mobile App or the GIG card. The Mobile App may use cellular phone signals or other technologies within your mobile device (e.g., Bluetooth technology) to facilitate the GIG Services, including to access the Vehicles. You are not required to have the Mobile App running or use the Mobile App or its functionalities to operate or drive Vehicles.
Use of Member Data
We may, to the extent permitted by law, use the Member Data, and other information collected about you, to provide you with offers and other marketing information on our behalf, or on behalf of our parent company (AAA Northern California, Nevada & Utah) and its and our subsidiaries, affiliates and partners, or other third parties.
If you would like more information regarding promotional emails or other communications, and how to unsubscribe from receiving them please see Section VI (Opt-Out) below for further information.
How to Contact Us
By telephone to: (800) 464-0889
By email to: firstname.lastname@example.org
Through the Mobile App, by clicking the “Member Support” button
Change in Status
During your Membership, you agree to immediately notify us by telephone or by email (see Section II (How to Contact Us)) if you fail to continue to meet any of the Eligibility Criteria (see Section IV(A)(1) (Eligibility)) or if any of the events listed below occur. It does not matter where these events occur or if they occur in relation to your use of a Vehicle or otherwise:
- if your driver’s license has been suspended, revoked, expired, surrendered, withdrawn, lost or is no longer valid for any other reason;
- if you are involved in an accident or other incident while driving a motor vehicle;
- if you are convicted of reckless driving, driving under the influence, driving while intoxicated or impaired, failure to report an accident or leaving the scene of an accident, for possession of a stolen vehicle, unauthorized use of a vehicle, the use of a vehicle in the commission of a crime, or any similar offenses;
- if you commit any other driving violation, receive any other citation, or if you receive any other endorsement to your driving record;
- if your address or contact information (including your email address and mobile phone number) changes; or
- if your payment card information changes.
- 1. Duration of Your Membership
Once we have approved you as a GIG Member, your Membership will continue until it is terminated or suspended in accordance with this Agreement. You may request to terminate your Membership and this Agreement at any time by contacting us by telephone (see Section II (How to Contact Us)). Your Membership will not be considered terminated until we send you written notice confirming the termination. Upon termination of your Membership, this Agreement will also be considered terminated. Please see Section IV(I) (What Happens When Your Membership is Suspended or Terminated) for additional information relating to certain of your obligations that will continue after the termination.
We May Suspend or Terminate Your Membership or Rental Period
We may immediately suspend or terminate your Membership or Rental Period for any reason, including but not limited to any of the following circumstances:
- if you do not comply with any of the terms of this Agreement;
- if you no longer meet any of the Eligibility Criteria (see Section IV(A)(1) (Eligibility));
- if you do not inform us of any of the events described in Section IV(F) (Change in Status);
- if you are involved in an accident as a driver and/or incur a driving infraction;
- if you engage in activities or conduct or driving behavior that we, in our sole discretion, determine to be negligent, offensive, abusive or otherwise unacceptable;
- if we experience any problems with your payment card or if you do not pay any amount owed to us when due as set forth in Section V(A) (Membership Fees and Rental Fees);
- if there is a suspicion that the Vehicle has been stolen (i.e., that the Vehicle was taken or driven by an individual without our authorization or consent with the intent to deprive us of possession of the Vehicle);
- if there is a suspicion that the Vehicle has been, or is being, used in the commission of a crime, at which point such use would be deemed an unauthorized use of the Vehicle, and any and all rights and permissions granted to you for the use of such Vehicle is then immediately revoked, and any continued use of the Vehicle will be deemed as your intention to deprive us of possession of the Vehicle. We may consider the Vehicle stolen and take actions in accordance under applicable law with respect to such stolen Vehicle; or
- for any other reason we deem appropriate, in our sole discretion.
Even if we decide not to suspend or terminate your Membership or Rental Period based on the above, we do not waive our right to enforce any term of this Agreement, as set forth in Section XV(E) (No Waiver).
What Happens When Your Membership is Suspended or Terminated
When your Membership is suspended or terminated, you will not be able to reserve or access any Vehicles or use any other GIG Services. We may also deactivate other features or functions of the Mobile App, your Account, or the GIG card as we consider appropriate.
In case of a suspension, we may later decide to either reinstate or terminate your Membership as we consider appropriate. If we choose to reinstate your Membership, you may be required to provide us with additional information, which may include confirmation that you meet the Eligibility Criteria as set forth in Section IV(A)(1) (Eligibility).
Fees, Rates, Charges, Credits and Payments
Membership Fees and Rental Fees
Under your Membership, you are the only person authorized to operate the Vehicles. Your rental period will begin when you first access a Vehicle and will end only once a Vehicle has been successfully checked in (your “Rental Period”). For each use of a Vehicle, you agree to pay the applicable rental rate calculated on a per-mile, per-hour or per-day basis, including any Stopover rate fees, as set forth in the Rate Schedule, plus applicable taxes (“Rental Fees”). The Rental Fees include fuel, AAA roadside service, maintenance, third party liability insurance (see Section XII (Insurance)), parking (as authorized), and 24/7 Member Support during your Rental Period.
- Traffic Violations and Related Fines and Charges
- Payment of Fines and Administrative Charges
You are solely responsible for the consequences of traffic offenses and violations, criminal activities, parking violations (including in privately operated parking facilities) that occur in connection with your rental of a Vehicle and you agree to pay, when due, all penalties, fines, towing costs and other charges arising from these offenses, activities or violations. If, for any reason, we are required or decide to pay on your behalf, you agree to pay, upon demand, and will be charged for all penalties, fines, towing costs, or other similar charges, as well as any applicable processing fees.
You also agree to pay all FasTrak charges or similar toll charges incurred in connection with your rental of a Vehicle. You will not be assessed any processing fee for these charges.
- Settling Claims
To the extent permitted by law, we may elect, in our sole discretion, to settle any claims related to the offenses, activities or violations referenced above on your behalf and to transfer any legal process, responsibility or liability related to such claims to you.
- Other Charges
You agree to pay when due and will be charged as set forth in the then-current Rate Schedule, which may be amended from time to time.
You may receive a credit as a result of an action (e.g., refueling a vehicle). Credits shall consist of a credit in dollars. These credits are applied to any amounts owed before your payment method is charged. The credit can only be used for rentals. Further information can be found in the FAQs.
To the extent permitted by law, we will charge to the payment card associated with your Account all Rental Fees, and other fees and charges that you have incurred as a GIG Member. You agree to ensure that your payment card information is always up to date and has sufficient limits available to pay any amount you owe to us. Rental Fees, and other fees and charges are not refundable except where required by law. Rental Fees, and other fees and charges, and taxes are subject to change.
Upon addition of a new payment method or upon each reservation of a Vehicle, we may seek authorization of your selected payment method to verify the payment method, ensure the Rental Fees will be covered, and protect against unauthorized conduct. You consent to the authorization at the addition of a new payment method or at each reservation of a Vehicle. If the amount is not available for authorization, you will not be able to reserve a Vehicle until you resolve the payment issue. In addition, should the amount of our authorization exceed the total funds on deposit in your account, you may be subject to overdraft or insufficient funds fees by the card issuer. You understand that we will authorize the release of any excess reserve or authorization upon the completion of your Rental Period, and that your card issuer’s rules apply to your credit line or your account being credited for such excess and may not be immediately released by your card issuer.
Your Rental Fees are calculated and charged to your payment card. For each day that your Rental Period exceeds the minimum number of hours for the daily rental rate to apply, you consent to us charging your payment card on each such day for the daily rental fee as set forth in the Rate Schedule. At the end of your Rental Period, you may be assessed any other unpaid fees.
You will receive an email receipt summarizing your Rental Fees after your Rental Period has ended. You may also view a history of your Rental Fees in the Mobile App by the next business day or by contacting Member Support to receive a history report.
We will contact you at the contact information you provided to us if your payment is not fully processed for any reason. You will not be able to reserve a Vehicle and you may not be able to continue your Rental Period until you resolve the payment issue.
If your payment card is declined and you do not resolve the payment issue with us, we will immediately end your Rental Period, and deem any continued use of the Vehicle to be an unauthorized use of the Vehicle with the intent to deprive us of the Vehicle. We may consider the Vehicle stolen and take action in accordance with applicable law, including but not limited to termination or suspension of your then-current Rental Period or Membership. You may also be subject to an additional charge per the Rate Schedule.
We may also use a third party to collect any unpaid Rental Fees or additional fees and charges incurred on your Account.
You are solely responsible for all payment card, banking, service, cellular, data or access fees or charges you incur in association with the GIG Services.
- Electronic Surveillance Technology
The Vehicles may be equipped with Global Positioning System (“GPS”) or other electronic surveillance technology. We may obtain, access, or use information from these technologies to the extent permitted by law, which may include determining when a Vehicle is checked out or checked in, the total mileage driven, and the Vehicle’s speed, location, battery strength, fuel level, lock/unlock status, and start/stop status. We may also use electronic surveillance technology, including location-based technologies, in the Vehicles or activated through use of the Mobile App, for other purposes, to the extent permitted by law, such as locating stolen, abandoned, or missing Vehicles, providing requested roadside and other assistance, and cooperating with law enforcement.
Compliance with Applicable Laws and the Agreement
You agree to use a Vehicle and its equipment in accordance with all applicable laws, including traffic laws, the terms of this Agreement and the Vehicle owner’s manual. To use the GIG Services, you agree to:
- carry a valid driver’s license whenever driving a Vehicle;
- operate a Vehicle safely and with care, driving within posted speed limits and other driving restrictions and as permitted by local weather and environmental conditions;
- refrain from disabling, removing, destroying, altering or otherwise tampering with any components, features, functions or technical aspects of a Vehicle;
- secure a Vehicle against theft, vandalism or improper use by others (including closing all windows and moonroof, and ensuring all doors, windows, and the trunk are locked when you leave the Vehicle during a stop or at the end of your trip);
- and keep the Vehicle clean and tidy.
If you engage in any unauthorized conduct, or if we, in our sole discretion, believe that you have engaged in, or are engaging in, unauthorized conduct you will be deemed to have violated this Agreement, and we may suspend or terminate your Membership, end your Rental Period and deem any continued use as unauthorized and with the intent to deprive us of the Vehicle, prevent you from renting another Vehicle, and/or take such other actions as permissible under and to the fullest extent of the law.
You agree not to operate the Vehicle if any conditions exist that you believe may affect its safety or operability. You also agree to report accidents, breakdowns, defects/malfunctions or damage involving a Vehicle or its equipment, regardless of how minor you think it may have been, by immediately contacting Member Support by telephone (see Section II (How to Contact Us)) for assistance. You agree to follow the instructions provided to you by Member Support.
Fuel, Charging and Maintenance
Each Hybrid Vehicle will include a fuel card located in the glove compartment of the Vehicle (“Fuel Card”). If you require additional gas or electricity, please contact Member Support (see Section II (How to Contact Us)). You agree to only use the Fuel Card to purchase fuel for the Hybrid Vehicle. The Fuel Card remains our property at all times. You must not:
- try to read, copy or manipulate a Fuel Card in any way;
- permit another person to use the Fuel Card; or
- use a Fuel Card, or allow it to be used, for any purpose other than refueling a Hybrid Vehicle that you have rented from us.
Further, you must notify us immediately by telephone (see Section II (How to Contact Us)) if the Fuel Card of your Vehicle is lost, stolen, damaged or not functioning properly.
If any of the Vehicle’s warning or indicator lights come on during your Rental Period or if there are any other signs that operation of the Vehicle may be unsafe, you should stop as soon as possible in a safe place and immediately contact Member Support by telephone (see Section II (How to Contact Us)). Do not continue to use the Vehicle if (i) you believe, (ii) Member Support advises you, or (iii) the Vehicle owner’s manual states, that the Vehicle is no longer safe to drive.
For out-of-pocket charging or fueling expenses during your Rental Period, email all applicable receipts to email@example.com with the subject line "Member Charging/Fueling" within 30 days of the charge. After review, we shall issue refunds for valid charging or fueling expenses within 60 days via a personal check. Validity of charges or fueling expenses will be determined solely by us, based on, but not limited to, time stamp, amount of charge/fuel added, and parking restrictions at respective charging station. All decisions on refunds are final.
We reserve the right to access your Account and/or any technical aspects of the Vehicles at any time for any reason including but not limited to the following: for servicing and maintenance; if you engage in or have engaged in conduct or driving behavior that we, in our sole discretion, determine to be unauthorized, fraudulent, negligent, offensive, abusive or otherwise unacceptable; if we experience any problems with your payment card or if you do not pay any amount owed to us when due as set forth in Section V(A) (Membership Fees and Rental Fees); or to provide, maintain, and improve the GIG Services. We reserve the right to take further action that we deem appropriate depending on the circumstances and the information available to us.
- No Warranties
YOU UNDERSTAND THAT WE DO NOT ROUTINELY INSPECT VEHICLES AFTER EACH RENTAL. ACCORDINGLY, FOR YOUR AND YOUR PASSENGERS’ SAFETY, YOU ARE REQUIRED TO INSPECT EACH VEHICLE BEFORE COMMENCING A TRIP (SEE TRIP PROCESS AND PARKING GUIDANCE). WE ARE NOT RESPONSIBLE FOR ANY LOST, DAMAGED OR STOLEN PERSONAL BELONGINGS LEFT IN OR ON A VEHICLE AT ANY TIME. WE RELY ON GIG MEMBERS TO KEEP THE VEHICLES CLEAN FOR THE NEXT GIG MEMBER’S USE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE AND OUR THIRD-PARTY SERVICE PROVIDERS THAT WE ENGAGE TO PROVIDE YOU WITH THE GIG SERVICES MAKE NO WARRANTIES AND SPECIFICALLY DISCLAIM ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES, AND MAKE NO REPRESENTATIONS, WITH RESPECT TO OR AVAILABILITY OF THE MOBILE APP, THE GIG SERVICES, INCLUDING THE VEHICLES, OR THE WEBSITE.
Your Responsibility to Pay for Losses and Damages
Vehicle Damage, Loss or Theft During Your Rental Period
In the event a Vehicle is damaged or stolen during your Rental Period, and to the extent permitted by law, you are responsible to pay for:
- Physical or mechanical damage to the Vehicle up to its fair market value resulting from collision regardless of the cause of the damage;
- Loss due to theft of the Vehicle up to its fair market value resulting from your failure to exercise ordinary care while in possession of the Vehicle;
- Physical damage to the Vehicle up to its fair market value resulting from vandalism occurring after, or in connection with, the theft of the Vehicle;
- Physical damage to the Vehicle up to a total of five hundred dollars ($500) resulting from vandalism unrelated to the theft of the Vehicle;
- Actual charges for towing, storage, and impound fees; and
- An administrative charge, which shall include the cost of appraisal and all other costs and expenses incident to the damage, loss, repair, or replacement of the Vehicle.
You should inform us immediately of any potential insurance coverage or any other potential sources of compensation for any damage, loss or theft of the Vehicle or equipment. If you receive any such payment or compensation from another person (including your own insurance provider), you agree to pay such funds to us. You also agree to execute all papers and do everything necessary to secure such rights, including the execution of any documents necessary to enable us to effectively bring suit in your name, and agree that you shall not do anything to prejudice our position or potential or actual rights of recovery/subrogation. We will apply your payment to reduce any amount you owe us in connection with the damaged, lost or stolen.
Vehicle or equipment.
- Damage Fee
If you are in compliance with this Agreement, your responsibility for damages to the Vehicle shall be limited to $750 (the “Damage Fee”), or if you are a AAA Member, the Damage Fee shall be limited to $250. You will be responsible for any damages up to the full amount of the Damage Fee including for actual, estimated or projected expenses, whether or not an actual claim is made or processed. In the event you have insurance or another source of compensation that covers the damage to the Vehicle, your responsibility for damages to the Vehicle will exceed the Damage Fee up to the limit of any available insurance or other source of compensation, however, in no event will we ask you to pay more than the amount of the Damage Fee toward any deductible. If you breach this Agreement, including but not limited to failing to use a Vehicle and its equipment in accordance with all applicable laws, including traffic laws, this Agreement and the Vehicle owner’s manual, this limitation on your responsibility for damages to the Vehicle will not apply and you will be responsible for all damages to the extent permitted by law.
- Your Indemnification Obligations
Without restricting the other remedies available to us, and to the fullest extent permitted by law, you shall defend, indemnify, and hold harmless us, our affiliated companies (such as parent companies and subsidiaries), partners, agents, Third-Party Service Providers and successors-in-interest (the “Indemnified Parties”) from all losses, liabilities, damages, injuries, claims, demands, costs, attorneys’ fees, and other expenses incurred by the Indemnified Parties in any manner arising from or in connection with your non-compliance with this Agreement or your use of a Vehicle or GIG Service, including claims by, or liabilities to, third parties.
- Negligence or Other Unauthorized Conduct
To the fullest extent permitted by law, we reserve all rights to pursue any and all available legal remedies in connection with any negligence, unauthorized conduct, or default of this Agreement by you.
- Third Party Liability Insurance
We make no representation or warranty as to the adequacy of the terms or policy limit of the Third Party Liability Insurance. We do not act as your agent in placing the Third Party Liability Insurance and we assume no responsibility for the actions of the insurer(s) and their handling of any claim. We encourage you to consult with your own insurance agent or broker of choice should you wish to consider acquiring the protection of additional insurance coverage.
We have insurance providing protection against claims by other third parties (“Third Party Liability Insurance”) for the Vehicles. This insurance provides coverage for active GIG Members for bodily injury and property damage costs to other parties relating to an accident for which the GIG Member may be legally liable up to the following limits of liability: $100,000 of coverage is the maximum payable for bodily injury per person, $300,000 of coverage is the maximum payable for bodily injuries for each accident and $50,000 of coverage is the maximum payable for property damage. GIG Members are also provided with uninsured/underinsured motorist coverage for up to $15,000 bodily injury per person and $30,000 bodily injury for each accident. All insurance is subject to (i) such GIG Member complying with all obligations as set forth in this Agreement, and (ii) the terms and conditions of such insurance policy.
If you are involved in an accident while using a Vehicle, or if a third party makes any demand, asserts you are liable to them, or files a lawsuit against you in connection with your use of a Vehicle (or if you have reason to believe that a third party will do so in the future), do not admit any liability or responsibility, and immediately report the accident or incident to Member Support for support (see Section II (How to Contact Us)).
Failure to immediately report any accident or incident could prevent you from receiving coverage under the Third Party Liability Insurance. Note that operating a Vehicle in breach of the terms of this Agreement may result in loss of the protection of the Third Party Liability Insurance.
- Third Party Liability Insurance Does Not Cover Damage to Vehicle Itself
The Third Party Liability Insurance does not cover you with respect to damage to the Vehicle itself, and does not relieve you of your obligation to us to ensure that the Vehicle is not damaged during your rental (whether or not you are at fault). Third Party Liability Insurance does not reduce or otherwise affect your responsibility to us or any other person.
Please read this provision of the Agreement carefully.
You have the right to reject the Binding Arbitration terms as set forth in this Section XIII (Binding Arbitration). If you reject, your Membership will no longer be subject to an arbitration provision. You can reject arbitration by contacting Member Support by e-mail (see Section II (How to Contact Us)), stating that you would like to reject the arbitration provision. To be effective, your e-mail must be sent within thirty (30) days of your submission of your Membership Application. We will not reject your Membership Application or close your Account if you reject this arbitration provision. You do not have the right to reject any other provisions in this Agreement.
This section provides that disputes between you and us may be resolved by binding arbitration. Arbitration replaces the right to go to court, have a jury trial or initiate or participate in a class action. In arbitration, disputes are resolved by an arbitrator, not a judge or jury. This Section XIII (Binding Arbitration) is governed by the Federal Arbitration Act (FAA), and shall be interpreted in the broadest way the law will allow.
- Covered Claims
You or we may arbitrate any claim, dispute or controversy between you and us arising out of or related to your current or previous Membership, or this Agreement (“Claims”). If arbitration is chosen by any party, neither you nor we will have the right to litigate that Claim in court or have a jury trial on that Claim. Except as set forth below, all Claims are subject to arbitration, no matter what legal theory they are based on or what remedy (damages, or injunctive or declaratory relief) they seek, including Claims based on contract, tort (including intentional tort), fraud, agency, your or our negligence, statutory or regulatory provisions, or any other sources of law; Claims made as counterclaims, cross-claims, third-party claims, interpleaders or otherwise; Claims made regarding past, present, or future conduct; and Claims made independently or with other Claims. This also includes Claims made by or against anyone connected with us or you or claiming through us or you, or by someone making a claim through us or you, such as an agent, representative, third party vendor or an affiliated/parent/subsidiary company.
- Arbitration Limits
Individual Claims filed in a small claims court are not subject to arbitration, as long as the matter remains in small claims court.
If you assert a Claim against us, we can choose to arbitrate, including actions to collect a debt from you. You may arbitrate on an individual basis Claims brought against you, including Claims to collect a debt.
Claims brought as part of a class action, private attorney general or other representative action can be arbitrated only on an individual basis. The arbitrator has no authority to arbitrate any Claim on a class or representative basis and may award relief only on an individual basis. If arbitration is chosen by any party, neither you nor we may pursue a Claim as part of a class action or other representative action. Claims of two (2) or more persons may not be combined in the same arbitration.
The arbitration shall be administered by JAMS pursuant to its Comprehensive Arbitration Rules and Procedures before a single neutral arbitrator. For a copy of JAMS procedures, to file a Claim or for other information, contact JAMS by calling (800) 352-5267 or by visiting www.jamsadr.com. A copy of the current JAMS rules is available from the JAMS website at www.jamsadr.com/rules-comprehensive-arbitration/.
Any award by an arbitrator shall be binding and final. Judgment on the award may be entered in any court having jurisdiction.
- Paying for Arbitration Fees
The arbitrator may determine how the costs and expenses of the arbitration will be allocated between the parties, and may award attorneys’ fees.
Limitation of Liability
WE ARE NOT LIABLE FOR ANY INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, AGGRAVATED, PUNITIVE OR EXEMPLARY DAMAGES DIRECTLY OR INDIRECTLY ARISING FROM OR IN ANY WAY RELATED TO THIS AGREEMENT, YOUR MEMBERSHIP, THE GIG SERVICES (INCLUDING THE VEHICLES, RESERVATIONS, YOUR ACCOUNT, THE WEBSITE, THE MOBILE APP, AND MEMBER SUPPORT), INCLUDING LOSS OF PROFIT OR REVENUE, FINANCIAL LOSS, LOSS OF BUSINESS OPPORTUNITIES, BREACH OF PRIVACY OR SECURITY, PROPERTY DAMAGE, PERSONAL INJURY OR ANY OTHER FORESEEABLE OR UNFORESEEABLE LOSS, NO MATTER HOW IT WAS CAUSED, EVEN IF WE WERE NEGLIGENT OR WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES; FOR ANY ERROR OR OMISSION IN THE OPERATION OR MANAGEMENT IN RESPECT OF ANY PART OF THE GIG SERVICES; FOR ANY LOST, STOLEN, DAMAGED, OR EXPIRED IDENTIFIERS, PASSWORDS, CODES, BENEFITS, GIG CARDS, DISCOUNTS, REBATES, CREDITS OR PROMOTIONS; FOR THE DENIAL, RESTRICTION, SUSPENSION, DISRUPTION OR INACCESSIBILITY OF YOUR MEMBERSHIP OR YOUR PARTICIPATION IN ANY PART OF THE GIG SERVICES; OR FOR ANY LOSS, DAMAGE, INJURY OR DEATH IN RELATION TO ANY GIG MEMBER OR THIRD PARTY ARISING FROM THE USE OF A VEHICLE, LOSS OR DAMAGE INCURRED BY THE GIG MEMBER.
No Reverse Engineering
You are strictly prohibited from (i) decompiling or reverse engineering the GIG Services, the Website, and/or the Mobile App, or taking any other action to discover the source code or underlying ideas or algorithm of any components thereof, (ii) copying the GIG Services, the Website, and/or the Mobile App, (iii) posting, publishing or creating derivative works based on the GIG Services, the Website, and/or the Mobile App, (iv) removing any copyright notice, trade or service marks, brand names and the like from the GIG Services, the Website, and/or the Mobile App, related documentation or packaging, or (v) using any robot, spider, scraper, or other automated means to access the Mobile App for any purpose without our express written permission, or bypassing our robot exclusion headers that we may use to prevent or restrict access to the Mobile App and/or the Website.
Choice of Law; Jurisdiction and Venue; Interpreting and Enforcing the Agreement
This Agreement will be interpreted in accordance with the laws of California without regard to the conflict of law rules that would require the application of different laws. If a GIG Member has rejected Binding Arbitration (see Section XIII (Binding Arbitration)), all disputes hereunder shall be resolved solely in the applicable state or federal courts of California. You agree to the exclusive jurisdiction of such courts, agree to accept service of process by mail, and waive any jurisdictional or venue defenses otherwise available.
Assignment of Rights
We may, at any time, sell, transfer or assign any or all of our rights or duties under this Agreement. If we do so, we can share information concerning your Membership with prospective transferees or assignees.
No Third-Party Beneficiaries
You acknowledge that this Agreement and your Membership are for your exclusive benefit and convenience. Neither can be transferred to any other person and no other person may claim rights under this Agreement or through your Membership. Nothing contained herein shall be construed as granting, vesting, creating or conferring any right of action upon any other third party. This provision is not intended to limit or impair the rights that any person may have under applicable Federal statutes.
No waiver under this Agreement is effective unless it is in writing, identified as a waiver to this Agreement, and signed by the party waiving such right. No delay or omission by us to exercise any right, remedy, power, privilege, or condition in enforcing any term or condition of this Agreement, or act, omission or course of dealing with you, shall impair any such right, remedy, power, privilege, or condition or be construed to be a waiver thereof. Any waiver by us of any covenant, condition, or agreement to be performed by you shall not be deemed to be a waiver of any future occasion. Unless stated otherwise, all remedies provided for in this Agreement shall be cumulative and in addition to and not in lieu of any other remedies available to either party at law, in equity, or otherwise.
If any of the terms and conditions in this Agreement are found unlawful, void, or for any reason unenforceable, then that provision will be considered severable from the remaining terms and conditions of this Agreement, and will not affect the validity and enforceability of the remaining provisions.
This Agreement (and the documents considered as part of this Agreement) constitutes a single, integrated, written contract expressing the entire agreement between you and us relative to the subject matter hereof. No covenants, agreements, representations, or warranties of any kind whatsoever have been made by you or by us hereto, except as provided for herein.
GIG Car Share Rate Schedule
Except as set forth below or in the Member Agreement, the applicable Rental Fees as well as $1 Access Fees for each use of Gig Services (including pertaining to any Rental Period) shall be as set forth with respect to such use in the Mobile App.
All fees, other than Rental Fees and $1 Access Fees, are subject to $25.00 processing fee. Additional Rental Fees are as follows:
- Access Fee: $1 applies at the end of each trip
- Additional mileage: $0.45 for each additional mile over 250 miles per trip
- Unauthorized use of vehicle by third party: $150.00
- Unauthorized parking: $100.00
- Abandoned vehicle: $50.00 + $5.00 per mile outside of the HomeZone
- Parking and driving violation tickets: face value of ticket
- Excess cleaning: $100.00
- Towed vehicles: $150.00 plus tow fees
- Declined payment card: $25.00. After 24/hours of use we need to re sync your reservation, if the car is moving we can't do this and your credit card will be declined resulting in a fee and extra charges. We will contact you before this happens to ensure a smooth re-sync process.
- Smoking in vehicle: $100.00
- Drained battery: $100.00
- Unlocked vehicle: $100.00
- Lost vehicle documents: $20.00
- Idling at Electrify America Charging Stations: After the ten (10) minute grace period, $0.40 per each additional minute a vehicle remains parked at a charging station once a charging session is completed
GIG Car Share Trip Process and Parking Guidance
This Trip Process and Parking Guidance is provided to assist GIG Car Share Members with the details of how to reserve and use the vehicles. If you cannot find answers to your questions in this Guidance, please reach out to Member Support (see Section II (How to Contact Us) of the Member Agreement).
Each vehicle can accommodate up to five passengers, including you, the driver. The vehicles have an automatic transmission and automatic start – just press the brake pedal and push the “Power” button.
Some vehicle come pre-equipped with the following items:
- bike rack, with key in the glove compartment;
- a mounted FasTrak toll tag;
- seats with child car seat attachments (car seats not provided); and
- fuel card, located in the glove compartment.
Pets are permitted, and, with the exception of services animals, must remain in their carrier.
Smoking is not permitted in the vehicles, and you may incur a fee if we suspect smoking occurred in the vehicle during your rental period, which is the time during which you rented the vehicle.
Mobile App, Account, and GIG Card
Once you are approved as a GIG Member, you will have access to your account and to the GIG Services through the mobile app, which is currently available for iOS and Android devices. You can access your account through the mobile app using your username and password created during the application process. You can update or correct your personal, contact, payment or other information within your account. We may require that you update your account password and/or your username from time to time. You may also contact Member Support for more information relating to your account.
You can request a GIG Card within the app and use it to unlock/lock a vehicle.
How to Reserve a Vehicle
You can identify and reserve any available vehicle through the mobile app. Once you make a reservation, you have thirty (30) minutes within which to begin your trip, and after which, the reservation will automatically expire and your reserved vehicle may be reserved by other GIG Members. There is no minimum or maximum time for which you can use a vehicle and you do not need to specify a time at which you will return the vehicle. You cannot make more than one reservation at a time, but you can cancel your reservation free of charge at any time prior to making a new reservation. If you cancel a reservation or if your reservation expires before you access your reserved vehicle, you will be prohibited from reserving the same vehicle for two (2) hours, but you may reserve or use any other available vehicle.
We will treat all reservation requests on a first come, first served basis, but we may refuse or cancel a reservation for any reason, including lack of available vehicles.
You do not need to make a reservation. You can locate a vehicle using the mobile app. Alternatively, if the RFID reader located near the driver’s side windshield has a green light, you can just use the mobile app or GIG Card to access the vehicle.
The vehicles can be picked up and returned only within the identified service zone called the HomeZone. The HomeZone is shaded in blue in the mobile app to show you where you can pick up and return a vehicle. We also have satellites HomeZones across our service areas, which is a designated free parking area. Please check our FAQ’s for more information.
Vehicles will be permitted to park within the HomeZone. These permits allow you to lawfully park within the HomeZone at legal, and not otherwise restricted, metered and unmetered spaces or residential parking permit areas, where the time duration limits must be two (2) hours or longer (i.e., you cannot park in a metered space or a residential permit space that has time limits of less than two (2) hours). We also have designated parking spots at select BART stations and throughout our service area. Please check our FAQ’s for more information. You also cannot park in any areas marked in red in the mobile app, other restricted parking spaces (such as vanpool, handicapped parking, loading zones) or in street sweeping zones within twelve (12) hours of the street sweeping. While you are allowed to use paid lots/garages during your trip, you are responsible for all associated fees and costs, and are not allowed to end your trip while the vehicle is still in a restricted lot/garage or any other space where access may be limited.
Beginning Your Trip
Locating Your Vehicle
The mobile app will provide a vehicle’s license plate number, fuel level, related range, rates, and promotions, and will also provide you with turn-by-turn directions to find your reserved vehicle. If you cannot find your reserved vehicle at the location specified in the mobile app, please contact Member Support immediately for assistance or to make alternate arrangements.
Unlocking a Vehicle and Starting Your Trip
You may unlock your reserved vehicle, or an available vehicle, through the mobile app, or as an alternative, through the GIG Card. To unlock the vehicle using your GIG Card, hold your GIG Card to the vehicle’s RFID reader located near the driver’s-side windshield until the light turns from green to orange, indicating that the vehicle is reserved. Your rental period begins once you have unlocked your reserved vehicle.
- Exterior/Interior Check
Before you begin your trip, please check the exterior and interior of the vehicle and confirm that all pre-equipped items listed above are present. If you discover any vehicle damage or have any issues with a vehicle that you believe might affect its safety or operability, please let us know immediately by reporting it on the mobile app or by contacting Member Support. If any of the pre-equipped items are missing or damaged, please contact Member Support immediately.
If you do not completely and accurately report to us any vehicle damage (whether inside or outside), including missing equipment or materials, already existing at the beginning of your rental period, that damage will be deemed to have occurred during your rental period and you will be charged for that damage.
- Vehicle Operation Check
Before operating the vehicle, please familiarize yourself with the vehicle, this Guide, and the vehicle owner’s manual. If you have any questions about how to operate the vehicle, please contact Member Support.
- Engine / Motor and Fuel Check
Before operating the vehicle, check that the vehicle has sufficient fuel or charge levels for your anticipated trip or for you to reach a charging station and that no warning or indicator lights appear on the vehicle’s dashboard. If you believe the vehicle has insufficient fuel or charge to complete your trip, or to reach a charging station, or if any of the warning or indicator lights appear in a vehicle, or if there are any other signs that operation of the vehicle may be unsafe, please contact Member Support to assist you.
Only begin your trip once you have completed all the pre-trip check items outlined in this Section V(C) (Pre-Trip Check).
Who Can Drive
Under your GIG Membership, you are the only person authorized to drive a vehicle reserved through your account. The GIG Car Share Third Party Liability Insurance will not protect any unauthorized drivers and will not protect you in connection with any loss caused by any unauthorized drivers. For more information about the Third Party Insurance, please check the Member Agreement (see Section XII (Insurance)) or contact Member Support.
Making a stop
You can make interim stops, called a stopover, during your trip at any time without ending your rental period and you may park in any legal parking space inside or outside the HomeZone. During a stopover, you are responsible for ensuring that the vehicle is locked and secured, and for all associated parking fees if you park outside the HomeZone.
To initiate a stopover through the mobile app, press “Lock/Unlock,” then select “Park and Come Back.” Do not press “End Booking,” as that will end your rental period. If you end your rental period, another GIG Member may reserve the vehicle in the meantime and you would no longer be able to use it.
Upon returning to the vehicle, use the mobile app to unlock the doors and resume your trip.
Ending Your Trip
You do not need to return your vehicle to the same location where you picked it up; but, you will only be permitted to return your vehicle and end your trip by parking your vehicle within the HomeZone, in permitted spaces as described above. You will not be able to end a trip while your vehicle is charging at a charging station.
Once you have found a proper parking spot to return the vehicle, please complete the following before ending your trip: ensure that the vehicle is turned off;
ensure that the fuel card, the key to the bike rack and the vehicle’s owner manual are in the vehicle’s glove compartment, and if in the San Francisco Bay Area, that the FasTrak toll tag remains mounted in the vehicle; ensure that the vehicle is clean and tidy and you have left none of your belongings in the vehicle;
ensure that all windows and moonroof, doors, and the trunk are fully closed and that all lights have been turned off; ensure that the vehicle is returned in its original condition, except for ordinary wear and tear due to reasonable use; and notify us of (i) any damage to the vehicle incurred during your rental period and/or any other conditions that you believe may affect the safety and/or operability of the vehicle; and (ii) all traffic violation notices and parking violation notices (including from privately operated parking facilities) received during your rental period.
To end your rental period, the vehicle must be locked by using the mobile app or by holding the GIG Card to the vehicle’s RFID reader. Your rental period is ended only when the indicator light on the vehicle’s RFID reader has turned blue, then green, and the doors have locked. You are responsible for ensuring that your rental period has ended. Otherwise, you will have to pay the rental fees in accordance with the Rate Schedule for as long as your rental period continues. If you have any difficulties with ending your rental period, including if the vehicle’s RFID reader remains orange, please contact Member Support for assistance.
Fuel and Maintenance
Our team will periodically check the vehicles to ensure that they are fueled up for our Members’ use. You can check a vehicle’s fuel level and related range in the mobile app before your trip to see if there is sufficient fuel or charge in the vehicle for your trip or for you to reach a charging station. If, during your rental period, you require additional fuel, please contact Member Support. The fuel card will only work at the pump/dispenser at a fueling or charging station and cannot be used for any other purchases. After you have completed the refueling process, please return the fuel card to the holder in the glove compartment, otherwise the vehicle will not start.
If any of the vehicle’s warning or indicator lights come on during your rental period or if there are any other signs that operation of the vehicle may be unsafe, you should stop as soon as possible in a safe place and immediately contact Member Support by telephone. Do not continue to use the vehicle if (i) you believe, (ii) Member Support advises you, or (iii) the vehicle owner’s manual states, that the vehicle is no longer safe to drive.
Emergency Assistance and Accidents
If you are involved in an accident or emergency situation, before you do anything else, please make sure that everyone is safe. Check the surrounding area for any other unsafe conditions. If someone is hurt, call 911 or the proper authorities immediately.
Do not to operate the vehicle if any conditions exist that you believe may affect its safety or operability. Contact Member Support by telephone immediately to report accidents, breakdowns, defects/malfunctions or damage involving a vehicle or its equipment, regardless of how minor you think it may have been. You must follow the instructions provided to you by Member Support.
You must take reasonable measures to preserve evidence and prevent any further loss or damage to the vehicle or the pre-equipped items.
After an accident, you may only continue your rental period only with our explicit permission. Unless the vehicle involved in the accident is towed away, please make sure you find a safe and legal place to park it.
Force Majeure: We shall not be liable or responsible to you, nor be deemed to have defaulted under or breached these Terms, for any failure or delay in fulfilling or performing any term herein, when and to the extent such failure or delay is caused by or results from the following force majeure events (“Force Majeure Events”): (a) acts of God; (b) flood, fire, earthquake or explosion; (c) war, invasion, hostilities (whether war is declared or not), terrorist threats or acts, riot or other civil unrest; (d) government order or law; (e) actions, embargoes or blockades in effect on or after the date of these Terms; (f) action by any governmental authority; (g) national or regional emergency; (h) strikes, labor stoppages or slowdowns or other industrial disturbances; and (i) shortage of adequate power or transportation facilities; (j) pandemics, and (K) other similar events beyond our reasonable control. GIG Car Share may also deny service for any reason deemed harmful to the welfare of its Members, employees, or service providers.