The Health And Safety Of Our Gig Community

Updated 12/02/2020

We appreciate our Gig Community and recognize our part in keeping our Members healthy and safe. In light of the novel coronavirus (COVID-19), we wanted to let you know of the enhanced safety measures we’ve taken.

  • We’ve doubled the frequency of cleaning each Gig. We’re paying special attention to frequently touched areas, including steering wheels, door handles, shifters, and controls.

  • We’ve chosen a green, effective cleaning solution. Our primary cleaning technique is steam-cleaning. The process is highly effective at disinfecting surfaces, including hard-to-reach areas, without the use of chemicals or unnecessary amounts of water.

  • We’re monitoring the situation. We’re closely following recommendations and updates from the CDC (Centers for Disease Control and Prevention) and WHO (the World Health Organization), along with guidance from government and public health agencies.

What can you do to support our Gig Community? Here are some tips you can adopt to protect yourself and the greater Gig Community.

  • Take care. Wash your hands frequently, avoid touching your face, cover your coughs and sneezes, use a hand sanitizer with at least 60 percent alcohol, and stay home if you’re not feeling well.

  • Speak up. For the safety and health of our Gig Community, please let us know if you develop COVID symptoms or have been exposed. Be sure to shoot an email to Member Support to protect yourself and the entire community.

  • Be a Gig Samaritan. Please wear a proper face covering when you're in a Gig and bring antiviral wipes to wipe down your ride before and after each trip. If you see a Gig that needs extra attention from our cleaning crew, please let us know.

If you need transportation, we’re here to serve you with a convenient, affordable, and safe option. And if you have questions, please call us at (800) 464-0889. Your safety is our priority.

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