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Frequently Asked Questions

General

What is Gig?

Gig is one-way car sharing. Get the app, apply for Membership, find a nearby car, get in, and go. Keep the car for as long as you want and end your trip by parking anywhere in the HomeZone—there’s no returning to any specific spot. With bike racks and room for five people, our fleet of Toyota® Prius c Hybrids are ready for whatever you’re ready for. Gig is an easy and affordable way to go do more. Learn more about our Gig cars here.

How does Gig work?

Gig cars are parked in designated areas in Oakland and Berkeley, which we call the HomeZone. Check the app to find a car, and unlock it with your phone or Gig Card. You can drive anywhere (well, almost—see “Where Can I Take Gig?” below), and keep Gig for as long as you want—just make sure you end your trip in the HomeZone. We’ll figure out the lowest rate to charge you, whether it’s by the mile, the hour, or the day. Want to make a stop without giving up your ride? Choose “Park and Come Back,” while you go do your thing. To end your trip, park in any approved parking location within the HomeZone. It’s the freedom of a car without owning one.

What kind of car is Gig?

Gig uses a fleet of Toyota Prius c Hybrids. With five seats, cargo space, and bike racks, it’s ready for anything, from errands to adventures. All of our cars are automatic transmission. Learn more about our Gig cars here.

How do I sign up?

Sign up and apply instantly. Just download the app, enter some basic info, scan your debit or credit card and driver’s license, and take a selfie. The whole process takes less than five minutes. Once you’re approved, find a car, get in, and go.

What is a Gig Card?

After signing up and taking your first trip, you will be sent a Gig Card. It’s an RFID card, meaning it has a microchip in it that acts as a backup key for locking and unlocking the car if you have poor or no cell service.

I lost my Gig Card. Help!

No problem. Call us at (800) 464‑0889 so we can cancel your lost Gig Card. We’ll also arrange to send you a replacement.

Why do you need my mailing address?

We need your mailing address so we can send you your Gig Card (it’s the good kind of mail—honest.). At some point we may have to send you mail relating to your account, but we’ll try to get in touch electronically first.

How do I contact Gig?

Call us at (800) 464‑0889 or get 24/7 support via the Member Support button in the app.

What fees do I pay?

There are no sign-up/membership fees or annual charges for Gig. You only pay for your use of the car. You are responsible for any tolls on your trip, but we’ll automatically calculate and add them to your account the following month. When you sign up, we verify your credit or debit card with a small charge ($1.00 or less) that will be refunded within 7 days. There are some instances in which you may be charged additional fees (like if you smoke in the car) which you can find on the Rates page, and in detail in the Member Agreement.

What is included?

Pretty much everything—every trip includes insurance (restrictions and limitations apply), gas, parking in the HomeZone, maintenance, 24/7 support, and AAA roadside assistance.

What if I have a lost or found item?

Leave something behind? It happens. Contact us to report a lost item, and we’ll do our best to help you locate it.

Find something left behind by someone else? Stick it in the glove box or trunk, and let us know using the in-app Member Support button, or call (800) 464‑0889. We do our best to keep your belongings safe, but we can’t be responsible for any items that are lost or stolen from our cars.

Registration

Who can join?

To join Gig you must be:

  • a human person
  • at least 18 years old
  • have a valid debit or credit card
  • have a valid driver’s license issued by a state in the U.S. that has not been suspended, revoked, expired, surrendered, withdrawn, or otherwise invalidated for any reason
  • have a driving history that meets our requirements, which include not having major driving infractions.

You consent to us accessing and reviewing your consumer reports, including motor vehicle records, to ensure you meet our eligibility criteria.

Is there a signup or membership fee to join Gig?

Nope! There are no signup fees, membership fees, or annual charges for Gig. When you sign up, we verify your credit or debit card with a small charge ($1.00 or less) that will be refunded within 7 days.

Can I join if my driver’s license is from outside of U.S.?

Currently only drivers with a valid driver’s license issued by a state in the U.S. can use Gig.

I have a prior violation on my license. Can I still join and use Gig?

We’ll look at the type, date of incident, quantity, and severity of the violation and make an assessment. We strive to make safe decisions that will allow us to offer the GIG Car Share program to our Members, and we reserve the right to make these decisions in our sole discretion. Please see Member Agreement or call us at (800) 464‑0889.

What do I do if I need roadside assistance?

We’re here for you. Press the Member Support button in the app for 24/7 support, or call us at (800) 464‑0889.

What do I do if I get into an accident or there is an emergency situation?

Don’t panic. Make sure everyone is safe first, and if anyone is injured, call 911. When it is safe to do so, immediately report the accident by calling (800) 464‑0889 or by pressing the Member Support button in the app. Once you get in touch, we’ll help you through the process. Failure to immediately report the accident could prevent you from receiving coverage under the Third Party Liability Insurance. Please do not drive the car after an accident until and unless we have given you explicit permission to do so.

Promo Codes

I have a promo code—what is this?

Lucky you! Promo codes will give you trip credit depending on the promotion. They do expire, so check the code’s expiration date before using.

Can I refer friends?

Yes! Give your friends the code BFF25 and they’ll get $25 in trip credits.

How long are promotions valid for?

That depends. Check your account to see how many promo codes you’ve applied and when they expire.

Are there special rewards for AAA Members?

AAA Members save 10% on every Gig trip. Just enter your AAA Membership number when registering your account and enjoy those sweet, sweet discounts. The 10% savings does not apply to tolls or other fees.

How It Works

Do I need to reserve Gig?

Gig is a car, not a fancy restaurant—you don’t need to make plans way in advance. Use the app to book a car, which will hold it for you for 30 minutes. Or just walk up to a Gig car on the street with a green light on the windshield (that means it’s available), and tap your Gig Card to get in.

How do I reserve Gig?

You can reserve a car through the app. Find a car on the map, select “reserve,” and get a 30-minute hold on your car. Change of plans? Cancel your booking free of charge.

Can I reserve a Gig more than 30 minutes in advance?

No. Keeping the hold window at a 30-minute maximum lets us provide on-demand trips when you want them.

What if I don’t make it to the car in the 30-minute hold time?

We’re a car share, so for us to do good on the whole “sharing” part, a 30-minute hold is all you get. If you don’t pick up the car in that window, you’ll lose the reservation and won’t be able to rebook that car for 2 hours. However, if you’re on the street and see an available car, you can simply unlock it with the app or Gig Card and go.

Where can I find a car?

Available cars are shown on the map in the app. You’ll also get some handy info like location, license plate number, fuel level, and an estimate of how far you can drive with what’s in the gas tank.

What do the lights on the windshield reader mean?

If you don’t want to use your phone, you can also lock and unlock your Gig car by tapping your Gig Card on the reader in the corner of the windshield. A green light means the car is available, while orange means the car is reserved. To end your trip, hold the Gig Card on the reader until the light turns blue, then green. This takes approximately 10 seconds.

Are pets allowed?

Yes, but they’ve got to stay in a carrier (except for service animals). We love pets as much as anyone, but excessive cleaning fees do apply if pet hair and/or odors are found in the car.

Is food allowed?

For sure, but please clean up after you hit the drive-through. Excessive cleaning fees apply if a car is returned dirty.

Is smoking allowed?

No. This includes e-cigarettes. There is a smoking fee and excessive cleaning fee if smoking occurred in the car.

Is Gig equipped for kids?

We are definitely family friendly, but make sure you bring your own booster/car seat for the little ones.

What is the HomeZone?

The HomeZone is the area where you can start and end a trip. You can see the HomeZone boundaries in the app. If you like the nostalgic feeling of paper in your hands, there’s also a printed map of the HomeZone in the glove box.

What is a satellite HomeZone?

A satellite HomeZone is an approved place where you can end your trip that isn’t connected to the larger HomeZone. We have a satellite HomeZone at Oakland International Airport in the Park ’N Fly lot.

Can I go out of the HomeZone?

Please do! You can take your Gig anywhere (within the U.S.), but you can only start or end a trip inside the HomeZone. If you want to make a stop without ending your trip, choose “Park and Come Back” in the app.

Are there surcharges for taking a longer trip?

You can drive up to 250 miles in one trip. Past that, you’ll be billed 45¢/mile (plus tax) in addition to the standard trip rates.

How long can I keep the car?

You can take Gig for as long or as short as you like. Just remember—there’s a 250-mile/trip limit, and after that you’ll have to pay a surcharge.

How can I tell if a car is available?

The app will show you available cars nearby. You can also just walk up to a car and check the windshield reader. A green light means available; orange means somebody else is using it.

How do I start my trip?

To start a trip, use the app or your Gig Card. With the app, simply choose “Unlock,” hop in, and go. If using the Gig Card, tap the windshield reader—when the light turns from green to blue, you can get in and get moving.

How do I unlock Gig?

You can unlock Gig cars on the street using your app or the Gig Card. If using the Gig Card, just tap the windshield reader until the car unlocks.

How do I start the car and is there a key?

There’s no key. Just get in, put your foot on the brake, and push the “Power” button. Just don’t expect to hear the roar of an engine—hybrids are the strong, silent type.

How do I make a stopover?

Making stopovers is what Gig is all about. Just park the car, select “Park and Come Back” in the app, and the price will automatically drop to 30¢/minute. If locking the car with the Gig Card, just tap it on the windshield reader. When the light turns orange, that means you’ve successfully started a stopover.

How do I end my trip?

All good things must come to an end, right? To end your trip, park in an approved parking spot anywhere in the HomeZone. Remember to take all your stuff with you and make sure the car is nice and tidy. When it’s time to say good-bye, choose “End Booking” on the app. You’ll know you’ve successfully ended your trip when the doors lock and a green light appears up on the Gig Card windshield reader. Double check that you’ve ended your trip so you don’t accidentally rack up charges or get hit with an unsecure-car fee. If you’re using the Gig Card to end your trip, just hold it on the Gig Card windshield reader until the light turns blue, then remove it and wait for the light to turn green.

Why can’t I end my trip?

If there’s an issue ending your trip, we’ll both text you and let you know through the app. There are lots of reasons why you might not be able to end your trip, but here are a few of the most common:

  • You’re trying to end the trip outside of the HomeZone.
  • A door or the trunk might be open.
  • The car isn’t turned off.

If you still can’t end your trip, get in touch. Use the app Member Support button or call (800) 464‑0889.

The lights on the Gig Card windshield reader are off. What does this mean?

This usually means the car is in sleep mode. Use the app to select the car or tap your Gig Card on the reader to wake it up.

What if the car is damaged or dirty?

Let us know! At the start of your trip, report damage or cleanliness issues by using the in-app button to contact Member Support. This is an important step because you could be held responsible for any unreported damage or cleanliness issues if left until after your trip. If you find any dings or dents, please mark them on the damage screen in the app.

Can someone else drive during my reservation?

No. Only the Gig Member that reserved the car can drive. The Third Party Liability Insurance does not cover unauthorized drivers and does not apply when a Member breaches the Member Agreement.

What type of operating system does Gig work best with?

Gig works best with iOS 8.0 and above and Android 4.4.

Where can I go in Gig? Can I go out of the HomeZone?

You can take Gig anywhere within the U.S., but at no time can you cross the border into Canada or Mexico.

How do the bike racks work?

Keys for the bike rack locks are in the glove box, along with instructions. With bikes racked, be cautious of driving where clearance is less than 9ft. Damage to the car as a result of using the bike racks inappropriately or an over-height car will be the responsibility of the driver. Each side of the bike rack can hold a maximum of 40lbs.

What if I can’t start the car?

To start the car, you must have your foot on the brake before you press the “Power” button. Since Gig is a hybrid, you won’t hear any engine roar, but you’ll still be able to put the car into gear and hit the road.

Help. I’m in the car and it has locked itself, but I haven’t even started it yet!

You have 5 minutes to start the car after you unlock. Not enough time? No sweat. If the car locks, just hit “Unlock” again in the app.

Can I play my own music?

Totes! You can stream your music through Bluetooth® or use the Entune™ app for Pandora® or your personal iHeartRadio station.

Can I charge my phone?

Definitely. All our cars have a port to plug your phone charger into—just bring your cable and you’re set.

What happens if I get pulled over? How do I show proof of insurance?

Insurance papers are inside the glove box. If you have any problems, call Member Support at (800) 464‑0889.

How do I clear my Bluetooth information?

After every trip, each car automatically resets and deletes any personally identifiable information, like your phone’s Bluetooth connection and any synced information. We aren’t creeps.

Fuel

Do I have to refuel?

Nope, we take care of that for you. But if you’re using Gig for a longer trip, you may need to refuel. Give us a call at (800) 464‑0889 or press Member Support in the app for approval to refuel, and we’ll give you the PIN to unlock the fuel card found in the glove box.

Can I see my car’s fuel level before I pick it up?

Yes. You can see what’s in the gas tank in the app. Before reserving a car, check the fuel level to make sure you’ve got enough gas for your trip. Our team works hard to make sure cars stay fueled.

Parking

Where can I park?

The short answer: you can park and end trips in any approved space in the HomeZone that won’t get you a ticket.

The long answer: within the HomeZone, you can park at any legal and not otherwise restricted space, which includes metered and unmetered spaces or residential parking permit areas, but only where the time-duration limits are two hours or longer (i.e., you can’t park in a metered space or residential permit space that has a time limit of less than two hours). Don’t park in other restricted parking spaces such as vanpool, handicapped parking, loading zones, or street sweeping zones within six hours of the street sweeping. We have designated parking spots at select BART stations and a special satellite HomeZone at Oakland International Airport.

Outside of Oakland and Berkeley, parking in legal spots is permitted during stopovers; however, you are responsible for paying any associated parking rates or fees, and you won’t be able to end your trip in these spots.

Remember, you’re still required to obey all the usual signage, restrictions, and bylaws. You’re also on the hook for any tickets or tows if you park illegally or if you’re ending a trip in a time-restricted spot, like those under two hours. If you’re taking Gig and parking it in a private, off-street parking area like a driveway, an underground garage, office building, mall, or apartment complex, you must choose “Park and Come Back” in the app. You can’t end your trip in these restricted access areas.

Do I have to return the car to the location where I picked it up?

Nope! Gig is a one-way or “free-floating” car sharing service. You can pick up and drop off cars in any approved parking space on the street, including paid meters and within residential parking zones throughout the HomeZone. One-way trips are what Gig is all about.

Can I park at the airport?

Yes, there is a satellite HomeZone at Oakland International Airport in the Park ’N Fly lot: 82 98th Ave, Oakland, CA 94603. You can start or end your trip there.

To drop off a Gig car, enter the main entrance, take a ticket from the machine, and place it in the cupholder for the next member. Turn left to park in the reserved Gig parking spaces. End your rental and wait for the Park ’N Fly shuttle to pick you up next to the Gig.

To pick up a Gig, locate and reserve your Gig before boarding the Park ’N Fly shuttle. The shuttle picks up passengers from all terminals at the 4E curb. Alert the Park ’N Fly driver you’re getting a Gig car and you’ll be dropped off at the Gig section. Proceed to the exit and present the ticket in the cupholder to the cashier to leave the lot. Don’t worry, you won’t be charged for this ticket.

Is there a surcharge for airport parking?

Nope!

Can I park at BART Stations?

Yes, we have designated parking spaces at Ashby, North Berkeley, Rockridge, Lake Merritt, MacArthur, and West Oakland BART stations. If they’re all full, you’ll have to find another legal place to park.

What if there is a ticket on the car before I start my reservation?

We’ll cross-reference the time to make sure. Just do us a favor and stick the ticket in the glove box and give us a call to let us know it’s there on (800) 464‑0889 or via the Member Support button in the app.

Where do I park during a stopover?

You can park in any legal spot during a stopover. Just remember you’re treating your Gig like your own car, so if you’re outside the HomeZone or using a private parking lot or garage, you’ll have to pay for any associated fees like private parking.

Can I use a valet?

No. Gig cars can only be driven by you, the Gig Member who reserved the car.

Can I park in a commercial parking zone?

No.

What if I am not sure where to park?

Give us a call at (800) 464‑0889 to clarify if you need to. We won’t bite. Or yell.

Can I leave the car anywhere in a parking garage?

No, unfortunately not. You may only park in a garage if you’re in stopover mode. You are responsible for those charges. PROTIP: some garages have limited cellular reception so take your Gig Card with you. If you have any problems call Member Support at (800) 464‑0889.

Pricing

How much does Gig cost?

You pay by the mile, hour, or day—we will determine which is the most affordable rate for you.

Short Trips Under an Hour

  • Per Mile: $2.50
  • Park And Come Back: $0.30/min
  • Minimum Charge per Trip: $2.50

Longer Trips

  • Per Hour: $15.00
  • Per Day: $85.00
  • Surcharge over 250 Miles per Trip: $0.45/mile

Gas, parking within the HomeZone, and up to 250 miles/trip are included. There is a minimum charge of $2.50 per trip. Please visit our Rates page for more details. AAA Members save 10% on standard driving rates.

What if I incur a fine, violation, or other administrative charge during my trip?

You are responsible for all traffic offenses and violations, parking citations, and any charges that result from same. If, for any reason, we are required or decide to pay such charges on your behalf, these charges will be charged to your Account the following month. You are responsible for the full amount of the assessed charges, as well as a processing fee.

Do I have to pay for tolls?

Yes. Every car is registered with the FasTrak system. Tolls are automatically billed to your account the following month.

What other fees and charges could there be?

Charging you fees hurts us more than it hurts you.

  • Lost car documents: $20
  • Declined credit or debit card fee: $25
  • Excessive cleaning: $100
  • Smoking in car: $100
  • Unauthorized parking: $100
  • Towed vehicles: $150 + tow fees
  • Unlocked car: $100
  • Drained battery: $100
  • Unauthorized use of car by Third Party: $150
  • Abandoned car: $50 + $5/mile outside of HomeZone
  • Parking and driving violation tickets: face value of tickets
  • Surcharge after 250 miles driven in one trip: $0.45/mile
  • All fees subject to $25 processing fee and taxes

How do I pay?

You don’t need to think about it. All charges are automatically applied to the debit or credit card on file. You’ll be able to see the cost of all your trips by logging into your Account the next business day except for tolls or other charges, which will be added to your Account the following month.

How do I know if I am being charged by the mile, or the hour?

Our system automatically charges you the lowest rate at the end of your trip. We got your back.

What are the taxes?

Taxes vary by city and are subject to change.

What if I get a ticket or get towed?

You will be responsible for covering the costs incurred for parking tickets, towing, and any associated processing fees and taxes. Feel free to contact us with concerns.

What if my payment card is declined?

If your debit or credit card is declined, get in touch with your debit or credit card company. You will be charged a $25 fee for a declined payment, and your Gig Membership may be immediately suspended or terminated.

What if my license is out of date?

We’ll let you know when your license is almost out of date. You won’t be able to reserve a car again until we are able to verify that your driver’s license is renewed.

Insurance and Member Agreement

Where is the car’s registration?

Registration is inside the glove box in a handy packet.

Do you provide any insurance?

We provide Third Party Liability Insurance while you are using the GIG Car Share services. This insurance provides you with coverage for bodily injury and property damage costs to other parties relating to an accident occurring while using the GIG Car Share services and for which you may be legally liable, subject to such Gig Member complying with all obligations of the Member Agreement and subject to the terms and conditions of the Third Party Liability Insurance. However, the Third Party Liability Insurance does not cover damage to the car itself. You are still responsible for any damage to the car, regardless of whether you are at fault. And we (or our insurance carrier) may still seek contribution from any of your insurance policies that may be applicable.

What type of liability insurance is included if I don’t have insurance?

Your bodily injury liability is covered up to $100,000 per person/$300,000 per accident and property damage liability up to $50,000. Also, you are covered with uninsured motorist/underinsured motorist bodily injury up to $15,000 per person/$30,000 per accident.

Is there physical damage coverage if I don’t have insurance?

No.

Does the Third Party Liability Insurance cover damage to the car itself?

No.

Can I purchase a damage waiver?

No, damage waivers are not available.

What if the car is damaged, lost, or stolen during my trip?

Please notify us immediately. You will be responsible to the extent permitted by law for the physical or mechanical damage to the car, loss due to theft of the car, charges for towing, storage, and impound fees, and related administrative charges.

Is there a limitation on my responsibility for damages?

Yes, subject to your compliance with all of the terms and conditions of the Membership Agreement, your responsibility for damages to the car will be limited to $750, and if you’re a AAA Member, your responsibility will be limited to $250. If you breach the Membership Agreement, you will be responsible for all damages to the extent permitted by law.

What do I need to do to make a claim under the Third Party Liability Insurance?

Please contact Member Support at (800) 464‑0889.

What happens after an accident?

We will provide you with an incident report form in the event of an accident, injury, or other incident by emailing the form to the email address we have on file for you. You must fill it out as completely and accurately as you can and return it to us within 24 hours of receiving the form from us.

What happens if there is an insurance claim?

You will be notified of any pending claim due to an accident or damage caused while using the car. See “Insurance & Damage” for detail.

What happens if my Membership is suspended?

You won’t be able to reserve or drive any Gig cars, but you are still responsible for any outstanding charges associated with your Account. We may later decide to reinstate or terminate your Membership as we consider appropriate. If we choose to reinstate your Membership, you may be required to provide us with additional information, which may include confirmation that you meet our eligibility criteria.

What if I violate the Member Agreement?

Violating the Member Agreement will get your Membership suspended or terminated with or without notice. If you breach any term of the Member Agreement, you will not be covered by the Third Party Liability Insurance. Don’t make us be the bad guys.

What happens if my Membership is terminated?

You won’t be able to reserve or drive any cars, but you are still responsible for any outstanding fees or charges associated with your Account. Some of your obligations will continue even after your Membership has been terminated. Please see Member Agreement for details.

What is the policy for users with previous violations on their licenses?

It depends on the type, date of incident, quantity, and severity of the violation. See Member Agreement for more info or call us at (800) 464‑0889 to speak to a rep.